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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and site visits, plus a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 40461 - 40461 £ per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Saint Lawrence employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Saint Lawrence
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their KOSMIHC values. This will help you connect with them during your chat and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with managing complex customer cases and supporting vulnerable residents. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to community engagement or how they support their staff can show that you’re serious about the role and care about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Ham Close.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Saint Lawrence
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Tailor Your Application: Make your application stand out by tailoring it to the Neighbourhood Lead role. Use the job description as a guide and reflect our KOSMIHC values in your writing. Show us that you know your stuff and care about making a difference!
Be Authentic: We love authenticity! When you communicate your passion for the role, let your personality shine through. Whether it's in your cover letter or CV, be yourself and show us why you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific examples from your past experience will show that you truly understand the challenges of the position.
✨Showcase Your Communication Skills
Since this role involves interacting with a diverse range of customers and colleagues, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you've adapted your communication style in previous roles to connect with different audiences effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've had to make tough decisions or navigate complex information. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your judgement and ability to handle ambiguity.
✨Emphasise Your Values
Connect your personal values with the KOSMIHC values mentioned in the job description. Think about how you 'care' for customers and 'make it happen' in challenging situations. Sharing these connections during your interview will help you stand out as a candidate who aligns with the company's ethos.