At a Glance
- Tasks: Lead customer engagement initiatives and enhance relationships with residents.
- Company: Dynamic social housing organisation focused on community impact.
- Benefits: Hybrid working, generous leave, enhanced healthcare, and wellbeing allowance.
- Other info: Join a supportive team that values your input and growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and experience in project management preferred.
The predicted salary is between 38062 - 38062 £ per year.
Location: Teddington, South West London with flexibility
Salary: £38,062 per annum
What we offer:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Who we're looking for:
You’ll champion the customer voice, driving continuous improvement and strengthen the relationship between RHP and our customers by designing, delivering, and evaluating high-quality engagement activities, ensuring residents have meaningful opportunities to influence services, shape decision-making, and hold the organisation accountable in line with the Social Housing (Regulation) Act 2023 and the Regulator of Social Housing's Tenant Satisfaction Measures (TSMs).
You’ll be a strong communicator who enjoys working with a wide range of people and communities, and you’ll feel comfortable facilitating engagement activities, workshops, and discussions both in person and online. You’ll be able to drive usage and meaningful insight using our new online resident engagement platform.
You’ll be highly organised, able to manage multiple priorities, and confident analysing feedback and turning it into practical actions that improve customer experience. Knowledge of digital engagement tools and platforms and a project management qualification or previous experience of managing projects to completion would be an advantage.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Don’t just find a job, feel it!
Customer Engagement Lead - Teddington in Ryde employer: RHP
As a Repairs Technician specialising in carpentry, you will join a supportive and dynamic team in Teddington, where your skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those seeking rewarding employment.
