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- Tasks: Manage and investigate customer complaints, building relationships to reach resolutions.
- Company: Dynamic company in South West London focused on excellent customer service.
- Benefits: Competitive salary of £34,767, flexible working, and a supportive team environment.
- Other info: Join a team that values curiosity and accountability in a fast-paced setting.
- Why this job: Make a real difference by resolving issues and improving customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34767 - 34767 £ per year.
Location: South West London, Teddington with flexibility
Salary: £34,767 per annum
If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communication skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Complaints Advisor - Teddington in Richmond employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Teddington in Richmond
✨Tip Number 1
Get to know the company inside out! Research their values, especially KOSMIHC, and think about how your experiences align with them. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints, role-play scenarios with friends or family. This will help you articulate your thoughts clearly and empathetically when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It shows you're serious about the role and gives you a better chance of being noticed. Plus, it’s super easy to do, so why not?
We think you need these skills to ace Complaints Advisor - Teddington in Richmond
Some tips for your application 🫡
Show Your Communication Skills: As a Complaints Advisor, your communication skills are key! Make sure to highlight any experience you have in resolving issues and building relationships. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Emphasise Empathy and Problem-Solving: We want to see how you handle tricky situations. Share examples of when you've shown empathy towards customers and creatively solved problems. This will show us that you understand the importance of putting things right for our customers.
Connect with Our Values: Make sure your application reflects our KOSMIHC values: Know your stuff, Make it happen, and Care. We love candidates who resonate with our culture, so sprinkle in some examples of how you've embodied these values in your previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen and know where to find us!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the company's services and values, especially their approach to handling complaints. Be ready to discuss how you would apply your knowledge to resolve customer issues effectively.
✨Show Empathy
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers and demonstrate how you can turn a negative experience into a positive one.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate potential interview questions, focusing on how you would communicate solutions to customers and collaborate with other teams.
✨Be Curious and Innovative
Think about ways you can improve customer service based on your previous experiences. Be ready to share creative solutions during the interview that align with the company's goal of resolving issues quickly and efficiently.