At a Glance
- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary of £40,461 and opportunities for personal growth.
- Other info: Dynamic role with travel and site visits; Enhanced DBS needed.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 40461 - 40461 € per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Peterborough employer: RHP
As a leading employer in the housing sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Working as a Neighbourhood Lead in Teddington offers you the opportunity to make a meaningful impact in the community while enjoying competitive benefits and a collaborative environment that values your expertise and dedication to customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing services. Think about your past experiences with complex cases and how you handled them. We want you to shine!
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight your commitment to supporting vulnerable residents and resolving conflicts. It’s all about making that connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Peterborough
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, especially in housing-related roles. Use specific examples to demonstrate your skills!
Connect with Our Values:We’re all about our KOSMIHC values! When writing your application, weave in how you embody these values. Show us that you know your stuff, make things happen, and genuinely care about the community.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specifics of the Neighbourhood Lead role. Mention your understanding of the Ham Close area and how you can contribute to its community.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Showcase Your Judgement Skills
Prepare to discuss situations where you've had to make tough decisions or navigate conflicting information. Think of examples that highlight your ability to assess complex scenarios and demonstrate good judgement, as this is crucial for the role.
✨Communicate Authentically
Practice adapting your communication style to different audiences. Since you'll be interacting with a diverse range of customers and colleagues, think about how you can convey your passion and authenticity in your responses during the interview.
✨Emphasise Your Caring Nature
Reflect on times when you've gone above and beyond to support vulnerable residents or manage sensitive situations. Sharing these experiences will align with the KOSMIHC values and show that you genuinely care about making a positive impact in the community.
