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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and regular site visits to engage with the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 39092 - 39092 £ per year.
Location: Ham Close/Teddington
Salary: £39,092 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Neighbourhood Lead - Ham Close - Teddington in Newtown employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Newtown
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing complex customer cases. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about how you’ve handled ASB or supported vulnerable residents, as this will demonstrate your capability and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Newtown
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in managing housing-related cases. We want to see how you've tackled complex situations before, so don’t hold back on the details!
Tailor Your Application: Make your application stand out by tailoring it to the Neighbourhood Lead role. Use the job description as a guide and reflect our KOSMIHC values in your writing. Show us that you know your stuff and care about making a difference!
Be Authentic: We love authenticity! When you communicate your experiences and motivations, be yourself. Let your passion for supporting customers shine through, and don’t forget to adapt your style to connect with a diverse audience.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific examples from your past experience will show that you truly understand the challenges and nuances of the position.
✨Showcase Your Communication Skills
Since this role involves interacting with a diverse range of customers and colleagues, practice articulating your thoughts clearly and confidently. Think about how you can adapt your communication style to suit different audiences, and be ready to demonstrate this during the interview.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you've had to manage complex or conflicting information. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your judgement and decision-making skills in challenging scenarios.
✨Connect with KOSMIHC Values
Reflect on how your personal values align with the company's KOSMIHC values: Knowledge, Ownership, Service, Making it Happen, Inclusivity, Honesty, and Care. Be ready to share examples that illustrate how you embody these values in your work, as this will resonate well with the interviewers.