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- Tasks: Manage complex customer cases and deliver stellar service to residents.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and regular site visits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 39092 - 39092 £ per year.
Location: Ham Close/Teddington
Salary: £39,092 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Neighbourhood Lead - Ham Close - Teddington employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing services. Think about your past experiences and how they relate to managing complex customer cases. We want you to shine!
✨Tip Number 3
Showcase your passion for community service during interviews. Talk about how you’ve supported vulnerable residents or handled tricky situations. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in managing housing-related cases. We want to see how you've tackled complex situations and supported vulnerable residents, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the Neighbourhood Lead role. Use the job description as your guide and sprinkle in keywords that reflect our KOSMIHC values. This will show us you really get what we’re about!
Be Authentic: When writing your application, let your personality shine through! We value authentic communication, so don’t be afraid to express your passion for helping others and your commitment to delivering stellar service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB issues. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Show You Care
During the interview, demonstrate your passion for supporting vulnerable residents. Share stories that highlight your empathy and commitment to delivering stellar service. This will resonate well with the company's values and show that you genuinely care about making a difference.
✨Adapt Your Communication Style
Since you'll be dealing with a diverse range of customers and colleagues, practice adapting your communication style. Think about how you can convey complex information clearly and inclusively. Prepare to showcase this adaptability during the interview by discussing how you've successfully navigated similar situations in the past.
✨Prepare for Complex Scenarios
Expect questions that present ambiguous or conflicting information. Prepare to demonstrate your judgement and problem-solving skills by thinking through potential scenarios you might face in the role. Practising your responses will help you feel more confident when tackling these tricky questions.