At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible working hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Littleton employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community by helping former tenants manage their arrears. We are committed to your development and well-being, ensuring you thrive in a role that aligns with our core values of knowledge, action, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Littleton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. Highlight your communication skills and experience in managing arrears – it’s all about showing how you can make it happen!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows you care and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a chance to see your enthusiasm and commitment right from the start.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Littleton
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about stellar communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or administrative roles.
Highlight Your Numeracy Skills:As a Collections Officer, you'll need to demonstrate strong numeracy skills. Include any examples of how you've successfully managed finances or dealt with numerical data in previous roles. Numbers matter, so let us know you're comfortable with them!
Connect with Our Values:We love it when applicants resonate with our KOSMIHC values. In your application, try to weave in how you 'know your stuff', 'make it happen', and 'care'. This will show us that you’re not just a fit for the role, but also for our team culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the basics of former tenant arrears and parking charges. Brush up on relevant legislation and best practices in debt collection. This will show that you’re not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or clients in previous roles. Think about times when you resolved conflicts or provided excellent customer service. This is crucial for a Collections Officer, so be ready to demonstrate your stellar communication skills.
✨Demonstrate Your Numeracy Skills
Since the role involves managing financial information, be prepared to discuss your experience with numbers. You might even want to practice some basic calculations or scenarios related to debt collection to showcase your confidence in handling financial data.
✨Connect with KOSMIHC Values
Reflect on how your personal values align with the company's KOSMIHC values: Knowledge, Ownership, Service, Making it Happen, Integrity, Care. Prepare specific examples from your past experiences that illustrate these values in action, as this will resonate well with the interviewers.
