At a Glance
- Tasks: Manage and investigate customer complaints, building relationships to reach resolutions.
- Company: Dynamic company in South West London focused on excellent customer service.
- Benefits: Competitive salary of £34,767, flexible working, and a supportive team environment.
- Other info: Join a team that values curiosity and accountability in a fast-paced setting.
- Why this job: Make a real difference by resolving customer issues and improving service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34767 - 34767 € per year.
Location: South West London, Teddington with flexibility
Salary: £34,767 per annum
If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communication skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Complaints Advisor - Teddington in Kingswood employer: RHP
As a Complaints Advisor in Teddington, you will join a dynamic team that prioritises customer satisfaction and values personal accountability. Our supportive work culture fosters continuous learning and development, ensuring you have ample opportunities to grow your skills while making a meaningful impact on our customers' experiences. With a competitive salary and a commitment to employee well-being, we offer a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advisor - Teddington in Kingswood
✨Tip Number 1
Get to know the company inside out! Research their values, especially KOSMIHC, and think about how your experiences align with them. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Complaints Advisor, you'll need to build relationships and resolve issues. Role-play with a friend or family member to get comfortable with handling tricky situations and showing empathy.
✨Tip Number 3
Be proactive! If you see a problem in the application process or have questions, reach out. Show us that you care about getting it right from the start. Plus, applying through our website gives you a better chance of standing out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Just make sure to keep it professional and genuine!
We think you need these skills to ace Complaints Advisor - Teddington in Kingswood
Some tips for your application 🫡
Show Your Communication Skills:As a Complaints Advisor, your communication skills are key! Make sure to highlight any experience you have in managing customer interactions or resolving issues. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Emphasise Empathy and Problem-Solving:We want to see how you handle tough situations with empathy. Share examples of when you've turned a negative experience into a positive one for a customer. This will show us that you can think creatively and put things right when they go wrong.
Connect with Our Values:Familiarise yourself with our KOSMIHC values and weave them into your application. Show us how you embody these values in your work ethic and approach to customer service. This connection will help us see you as a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at RHP
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the company's services and values. Familiarise yourself with common customer complaints and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully resolved complaints or built relationships. This will highlight your communication skills and your commitment to customer service.
✨Be Solution-Oriented
Prepare to discuss specific situations where you've identified problems and implemented creative solutions. Think about how you can apply this mindset to the role of a Complaints Advisor, as it’s crucial for resolving issues quickly and effectively.
✨Connect with KOSMIHC Values
Reflect on the KOSMIHC values mentioned in the job description. Be ready to explain how you embody these values in your work. This connection will show that you align with the company culture and are a great fit for the team.
