At a Glance
- Tasks: Manage and investigate customer complaints, building relationships to find resolutions.
- Company: Dynamic company in South West London focused on excellent customer service.
- Benefits: Competitive salary of £34,767, flexible working, and a supportive team environment.
- Other info: Join a team that values curiosity and personal accountability.
- Why this job: Make a real difference by resolving customer issues and improving service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34767 - 34767 € per year.
Location: South West London, Teddington with flexibility
Salary: £34,767 per annum
Who we're looking for:
If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communication skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Complaints Advisor - Teddington in Kenton employer: RHP
As a Complaints Advisor in Teddington, you'll join a dynamic team that prioritises customer satisfaction and values personal accountability. Our supportive work culture fosters growth and innovation, offering you the chance to develop your skills while making a real difference in resolving customer issues. With competitive salary packages and a commitment to employee well-being, we ensure that our team feels valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advisor - Teddington in Kenton
✨Tip Number 1
Get to know the company inside out! Research their values, especially KOSMIHC, and think about how your experiences align with them. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Complaints Advisor, you'll need to build relationships and resolve issues. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've turned a negative situation into a positive outcome. This will demonstrate your ability to handle complaints effectively and creatively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t wait too long, though – apply ASAP to avoid missing out!
We think you need these skills to ace Complaints Advisor - Teddington in Kenton
Some tips for your application 🫡
Show Your Communication Skills:As a Complaints Advisor, your communication skills are key! Make sure to highlight any relevant experience in your application. Use clear and concise language to demonstrate how you can build relationships and resolve issues effectively.
Emphasise Empathy:Empathy is crucial in this role. Share examples in your application where you've shown understanding and care towards customers. This will show us that you can handle complaints with the right attitude and approach.
Know Our Values:Familiarise yourself with our KOSMIHC values and reflect them in your application. Show us how you embody these values in your previous roles, especially in terms of accountability and customer service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this opportunity. Don’t wait too long – apply ASAP!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the company's services and values, especially the KOSMIHC values. Be ready to discuss how your skills and experiences align with their mission to resolve customer complaints effectively.
✨Show Empathy
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers and demonstrate how you creatively found solutions to their problems.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role relies heavily on communication skills, consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
✨Be Curious and Innovative
Think about ways you can improve customer service based on your previous experiences. Be ready to share innovative ideas during the interview that show your proactive approach to problem-solving and your commitment to continuous improvement.
