At a Glance
- Tasks: Guide customers through benefits applications and enhance their financial wellbeing.
- Company: Dynamic organisation focused on financial inclusion and customer support.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Join us for a rewarding 10-month contract with potential for growth.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in financial services and strong leadership skills.
The predicted salary is between 37194 - 37194 € per year.
Location: Teddington with flexibility
Salary: £37,194 per annum
Who we’re looking for:
10 MONTHS FIXED TERM CONTRACT
As part of our Financial Services team, you’ll help customers navigate the application process for claiming benefits and support your team to deliver a seamless customer experience. This includes providing guidance that enables customers to maximise their income, manage rent payments and sustain their tenancies.
You’ll support customer facing teams by providing information and training on financial inclusion products and legislative changes. You’ll manage the Universal Credit Landlord Portal by reporting changes in customers' housing costs.
By working closely with stakeholders such as Citizens Advice, Local Authorities, Department for Work and Pensions, support agencies and other social housing providers you’ll take the lead on financial inclusion campaigns and attend meetings as required.
Managing a small team, you’ll conduct performance reviews and set standards, objectives and targets for them, whilst having regular development and wellbeing conversations in line with RHP values and behaviours.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Please note we reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, apply ASAP to avoid disappointment.
Senior Financial Inclusion Advisor - Teddington in Kelvedon Hatch employer: RHP
As a Senior Financial Inclusion Advisor at our Teddington location, you will be part of a supportive and dynamic team dedicated to making a real difference in the lives of our customers. We pride ourselves on fostering a culture of collaboration and continuous learning, offering ample opportunities for professional growth and development. With a strong commitment to our KOSMIHC values, we ensure that our employees feel valued and empowered while enjoying a flexible work environment that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Inclusion Advisor - Teddington in Kelvedon Hatch
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about opportunities at RHP. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial inclusion and the specific challenges faced by customers. We want you to show that you really know your stuff and can make it happen!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check our website regularly and apply as soon as you see something that fits. The early bird catches the worm, and we’d love to see your application!
✨Tip Number 4
Show us you care! During interviews, share examples of how you've supported others in financial difficulties or led successful campaigns. This will resonate with our values and demonstrate your commitment to making a difference.
We think you need these skills to ace Senior Financial Inclusion Advisor - Teddington in Kelvedon Hatch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial inclusion. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Team Management Skills:Since you’ll be managing a small team, it’s important to demonstrate your leadership abilities. Share examples of how you've supported team development and set objectives in previous roles – we love to see that!
Highlight Your Stakeholder Engagement:We’re looking for someone who can work closely with various stakeholders. Include any experiences where you’ve collaborated with organisations like Citizens Advice or local authorities, as this will show us you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’ and follow the prompts!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on financial inclusion topics and the specific benefits relevant to the role. Familiarise yourself with Universal Credit and how it impacts tenants, as well as any recent legislative changes. This will show that you’re not just interested in the job, but that you genuinely understand the field.
✨Showcase Your Team Management Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've successfully conducted performance reviews or set objectives for your team. Highlight how you’ve supported team development and wellbeing in line with organisational values.
✨Connect with Stakeholders
Demonstrate your ability to work with various stakeholders like Citizens Advice and local authorities. Prepare examples of past collaborations or campaigns you’ve led. This will illustrate your networking skills and your understanding of the importance of these relationships in achieving financial inclusion.
✨Emphasise Customer Experience
Since the role focuses on delivering a seamless customer experience, think about how you can convey your commitment to customer service. Share specific instances where you’ve helped customers navigate complex processes or improved their experience. This will align with the company’s values and show you care about making a difference.
