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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and site visits, plus a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 40461 - 40461 £ per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Hyde employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Hyde
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their KOSMIHC values. This will help you connect with them during your conversation and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience managing complex customer cases aligns with the role. We want you to be ready to share specific examples that highlight your skills in handling ASB or supporting vulnerable residents.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the position. You could ask about their approach to community engagement or how they support their staff in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Ham Close. Don’t wait too long, though – apply ASAP to avoid missing out!
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Hyde
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, especially in housing-related roles.
Be Authentic: We value authentic communication, so let your personality shine through in your application. Share your passion for supporting vulnerable residents and how you adapt your style to connect with different people.
Connect with Our Values: Take a moment to reflect on our KOSMIHC values: We know our stuff, We make it happen, We care. Make sure your application reflects these values and shows us how you embody them in your work.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Show You Care
Demonstrate your passion for supporting vulnerable residents during the interview. Share stories that highlight your empathy and commitment to delivering stellar service. This will resonate well with the company's values and show that you genuinely care about making a difference.
✨Adapt Your Communication Style
Since you'll be dealing with a diverse range of customers and colleagues, practice adapting your communication style. Think about how you can convey complex information clearly and inclusively. During the interview, showcase your ability to connect with different audiences.
✨Prepare for Complex Scenarios
Expect questions that involve ambiguous or conflicting information. Prepare by thinking through potential scenarios you might face in the role and how you would handle them. This will demonstrate your judgement and problem-solving skills, which are crucial for the position.