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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and regular site visits to engage with the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 39092 - 39092 £ per year.
Location: Ham Close/Teddington
Salary: £39,092 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Neighbourhood Lead - Ham Close - Teddington in Hook employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Hook
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing services. Think about your past experiences with complex cases and how you handled them – we want to hear your stories!
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight how you've gone above and beyond for customers in the past. It’s all about making that connection with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ham Close.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Hook
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, especially in housing-related roles. Use specific examples to demonstrate your skills!
Connect with Our Values: When writing your application, think about our KOSMIHC values. We care about candidates who resonate with these principles. Share how you embody these values in your work and interactions with others.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specifics of the Neighbourhood Lead role. Mention your understanding of the Ham Close community and how you can contribute to it.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Avoid jargon and ensure your passion for the role shines through without overwhelming us with too much information.
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB issues. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Showcase Your Communication Skills
Since this role involves interacting with a diverse range of customers and colleagues, practice how you articulate your thoughts. Use clear, inclusive language and be ready to adapt your communication style based on who you're speaking to. This will demonstrate your ability to connect with different people effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to manage complex or conflicting information. Think about times when you showed great judgement in tricky situations. Highlighting your problem-solving skills will reassure them that you can handle the challenges of the role.
✨Align with KOSMIHC Values
Make sure you understand the KOSMIHC values: Know our stuff, Make it happen, Care. Be ready to share examples of how you've embodied these values in your previous roles. This alignment will show that you're not just a fit for the job, but also for the company culture.