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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, meaningful work, and opportunities for personal growth.
- Other info: Dynamic role with travel and site visits; Enhanced DBS required.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 40461 - 40461 £ per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Hitchin employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Hitchin
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their KOSMIHC values. This will help you connect with them during your chat and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with managing complex customer cases and supporting vulnerable residents. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to community engagement or how they support their staff can show that you’re not just looking for any job, but that you’re really interested in this role at Ham Close.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Don’t wait too long though, as we might close the vacancy early!
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Hitchin
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, especially in housing-related roles.
Be Authentic: We love it when candidates communicate passionately and authentically. Use your own voice in your application and let us know why you care about supporting vulnerable residents and making a difference in the community.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Neighbourhood Lead role by referencing our KOSMIHC values. Show us how you embody these values in your work and interactions with others.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB issues. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Show You Care
Demonstrate your passion for supporting vulnerable residents during the interview. Share stories that highlight your empathy and commitment to delivering stellar service. This will resonate well with the company's values and show that you genuinely care about making a difference.
✨Adapt Your Communication Style
Since you'll be dealing with a diverse range of customers and colleagues, practice adapting your communication style. Think about how you can explain complex issues in simple terms or adjust your tone based on who you're speaking to. This flexibility will be key in your role.
✨Prepare for Complex Scenarios
Expect questions that involve ambiguous or conflicting information. Prepare by thinking through how you would handle such situations, showcasing your judgement and problem-solving skills. This will demonstrate your ability to manage complex cases effectively.