At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dynamic team in Teddington, South West London.
- Benefits: Flexible part-time hours with a competitive salary.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 £ per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Highwood employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours and the opportunity to make a meaningful impact while being part of an organisation that truly cares about its employees and the community. With competitive pay and a commitment to your development, this role offers a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Highwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. Highlight your customer service skills and experience with debt management, as these will be key in showcasing your fit for the position.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re genuinely interested in the role and appreciate the opportunity to interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Highwood
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about stellar communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or administrative roles.
Tailor Your Application:We want to see how you connect with our KOSMIHC values. Take a moment to tailor your CV and cover letter to highlight experiences that demonstrate your knowledge, ability to make things happen, and genuine care for customers.
Be Specific About Your Experience:When detailing your past roles, be specific about your experience with former tenancy arrears management or collecting commercial debt. The more relevant details you provide, the better we can see how you fit into the Collections Officer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as this will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Think about specific situations where your clear and thoughtful communication made a difference.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numeracy tasks, especially in a fast-paced environment. You might be asked to solve a quick calculation or explain how you manage financial records, so practice articulating your thought process clearly.
✨Connect with KOSMIHC Values
Familiarise yourself with the KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to give examples of how you embody these values in your work. This will help you stand out as a candidate who aligns with the company culture.
