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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and site visits, plus a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 40461 - 40461 £ per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Highland employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Highland
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their KOSMIHC values. This will help you connect with them during your conversation and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience managing complex customer cases aligns with the role. We want you to be ready to showcase your skills in handling ASB and supporting vulnerable residents!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the position. It’s also a great way to find out if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Ham Close. Don’t wait too long, though – apply ASAP to avoid missing out!
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Highland
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the Neighbourhood Lead role. Use the job description as a guide and sprinkle in some of our KOSMIHC values to show you’re a perfect fit for us.
Be Authentic: When writing your application, let your personality shine through! We value authentic communication, so don’t be afraid to express your passion for supporting customers and making a difference.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ham Close.
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Showcase Your Communication Skills
Since you'll be dealing with a diverse range of customers and colleagues, practice adapting your communication style. Think about how you can convey complex information clearly and authentically. Prepare examples where you've successfully navigated tricky conversations or resolved conflicts.
✨Demonstrate Your Judgement
Be ready to discuss situations where you've had to make tough decisions with ambiguous or conflicting information. Highlight your thought process and how you arrived at your conclusions. This will showcase your ability to handle the complexities of the role.
✨Connect with Our Values
Make sure you understand our KOSMIHC values: Know our stuff, Make it happen, Care. Think of ways you can demonstrate these values in your answers. Showing that you align with our culture will help you stand out as a candidate who truly fits the team.