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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, meaningful work, and opportunities for personal growth.
- Other info: Dynamic role with the chance to connect with diverse communities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 40461 - 40461 £ per year.
Location: Ham Close/Teddington
Salary: £40,461 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on ‘apply now’.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Neighbourhood Lead - Ham Close - Teddington in Heath employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Heath
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their KOSMIHC values. This will help you connect with them during your chat and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with managing complex customer cases and supporting vulnerable residents. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to community engagement or how they support their staff can demonstrate your enthusiasm for the role and help you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Ham Close.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Heath
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, especially in housing-related roles.
Be Authentic: We love it when candidates communicate passionately and authentically. Use your own voice in your application and let us know why you care about supporting vulnerable residents and delivering stellar service.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Neighbourhood Lead role by mentioning specific skills that align with our KOSMIHC values. Show us how you know your stuff and make things happen!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to us directly. Don’t wait too long, though – we might close the vacancy early if we get loads of responses!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of housing services and the specific challenges faced in neighbourhood management. Familiarise yourself with common issues like ASB and tenancy breaches, so you can speak confidently about how you've handled similar cases in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to deliver stellar service. Think about times when you’ve supported vulnerable residents or resolved complex customer cases. Be ready to discuss how you adapt your communication style to connect with diverse customers.
✨Demonstrate Your Judgement
Expect questions that test your decision-making skills in ambiguous situations. Prepare scenarios where you had to make tough calls, showing how you navigated conflicting information while keeping the best interests of your customers in mind.
✨Connect with Their Values
Familiarise yourself with the KOSMIHC values: Know Our Stuff, Make It Happen, Care. Think of ways you embody these values in your work and be ready to share specific examples that align with what they’re looking for in a Neighbourhood Lead.