At a Glance
- Tasks: Lead resident engagement initiatives and ensure customer voices are heard and valued.
- Company: Dynamic housing organisation committed to community engagement and improvement.
- Benefits: Hybrid working, generous leave, enhanced family leave, and a comprehensive healthcare plan.
- Other info: Join a team that values knowledge, action, and care for the community.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in housing and resident engagement, with strong digital communication skills.
The predicted salary is between 38062 - 38062 £ per year.
This is a fantastic opportunity for a Resident Engagement Lead to make a genuine impact by ensuring our customers' voices are heard, valued, and acted upon. You'll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community.
We know that flexibility matters. That's why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you'll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation.
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities.
Digital engagement expertise is a key focus, including experience driving participation and generating meaningful insights through online resident engagement platforms and digital tools.
Design, deliver, and evaluate high-quality resident engagement activities that give residents genuine opportunities to influence services and decision-making.
The ability to lead usage and meaningful insight from our online engagement platform (RHP Digital Neighbourhood) by creating fresh and relevant content.
Support organisational compliance with the Social Housing (Regulation) Act 2023 and Tenant Satisfaction Measures (TSMs).
Confident communicator able to engage with diverse communities and facilitate workshops, meetings, and engagement sessions both in person and online.
Strong ability to analyse resident feedback, identify trends, and turn insights into practical service improvements.
Highly organised, with the ability to manage multiple priorities and stakeholder relationships effectively.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
Closing date: 21st September 2026
Interview date: To be confirmed
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Resident Engagement Lead (Housing) - Teddington in Hazelwood employer: RHP
At RHP, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options, generous leave policies, and a commitment to professional development, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the community. Join us in our mission to provide safe, secure homes and experience the rewarding benefits of being part of a recognised Top Employer.
