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- Tasks: Manage and investigate customer complaints, building relationships and finding resolutions.
- Company: Dynamic company in South West London focused on excellent customer service.
- Benefits: Competitive salary of £34,767, flexible working, and a supportive team environment.
- Other info: Join a team that values curiosity and accountability in a fast-paced setting.
- Why this job: Make a real difference by resolving customer issues and improving service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34767 - 34767 £ per year.
Location: South West London, Teddington with flexibility
Salary: £34,767 per annum
If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communication skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Complaints Advisor - Teddington in Grays employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Teddington in Grays
✨Tip Number 1
Get to know the company inside out! Research their values, especially KOSMIHC, and think about how your experiences align with them. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Complaints Advisor, you'll need to build relationships and resolve issues. Role-play with a friend or family member to get comfortable with handling tricky situations and showing empathy.
✨Tip Number 3
Be proactive! If you see a problem in the application process or have questions, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your commitment to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make things happen for our customers.
We think you need these skills to ace Complaints Advisor - Teddington in Grays
Some tips for your application 🫡
Show Your Communication Skills: As a Complaints Advisor, your communication skills are key! Make sure to highlight any relevant experience in your application. Use clear and concise language to demonstrate how you can build relationships and resolve issues effectively.
Emphasise Empathy: We want to see that you understand the importance of empathy in customer service. Share examples of how you've handled difficult situations with care and understanding. This will show us that you can connect with customers and put things right.
Demonstrate Problem-Solving Abilities: We're looking for someone who can think on their feet and come up with creative solutions. In your application, mention specific instances where you've successfully resolved complaints or improved processes. This will help us see your innovative side!
Connect with Our Values: Make sure to reflect our KOSMIHC values in your application. Show us how you 'know your stuff', 'make it happen', and 'care' about customer service. This connection will make your application stand out and resonate with us!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the company's services and values, especially their approach to handling complaints. Be ready to discuss how you would apply your knowledge to resolve customer issues effectively.
✨Show Empathy
Prepare examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers and demonstrate how you can turn a negative experience into a positive one.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role relies heavily on communication skills, consider doing mock interviews with friends or family to refine your delivery.
✨Be Solution-Oriented
Think of innovative solutions to common complaints that might arise in the role. Show your curiosity by discussing potential improvements to customer service processes during the interview.