At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible working hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Eversley employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community by helping former tenants manage their arrears. We are committed to your development and well-being, ensuring you thrive in a role that aligns with our core values of knowledge, action, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Eversley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. We want you to showcase your stellar communication skills and experience in managing arrears effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Eversley
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about stellar communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or dealing with enquiries.
Highlight Your Administrative Experience:We want to see that you’ve got the chops for a fast-paced environment. Mention any previous administrative roles you've held, especially if they involved managing finances or dealing with tenants. This will show us you’re ready to hit the ground running!
Demonstrate Your Numeracy Skills:As a Collections Officer, you'll need to handle numbers with ease. Include examples of how you've successfully managed financial tasks in the past. Whether it’s tracking payments or managing budgets, let us know you can crunch those numbers!
Connect with Our Values:Take a moment to reflect on our KOSMIHC values: We know our stuff, We make it happen, We care. Make sure your application shows how you embody these values. It’ll help us see that you’re not just a fit for the role, but for our team too!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and regulations in the field, as well as any specific policies the company might have. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your Communication Skills
Since the role requires stellar communication and customer service skills, prepare examples from your past experiences where you've successfully resolved issues or communicated effectively with customers. Think about how you can demonstrate your ability to handle routine enquiries and liaise with debt collection agents.
✨Demonstrate Your Numeracy Skills
As a Collections Officer, you'll need to handle numbers confidently. Be ready to discuss your experience with financial data or managing accounts. You might even want to practice some basic calculations beforehand to ensure you're comfortable discussing figures during the interview.
✨Connect with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Think of examples from your previous roles that align with these values. Showing that you resonate with their culture can set you apart from other candidates.
