At a Glance
- Tasks: Lead customer engagement initiatives and enhance relationships with residents.
- Company: Dynamic organisation focused on community and customer satisfaction.
- Benefits: Hybrid working, generous leave, enhanced healthcare, and wellbeing allowance.
- Other info: Join a supportive team that values your input and growth.
- Why this job: Make a real difference in the community and shape services that matter.
- Qualifications: Strong communication skills and experience in project management preferred.
The predicted salary is between 38062 - 38062 £ per year.
Location: Teddington, South West London with flexibility
Salary: £38,062 per annum
What we offer:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Who we're looking for:
You’ll champion the customer voice, driving continuous improvement and strengthen the relationship between RHP and our customers by designing, delivering, and evaluating high-quality engagement activities, ensuring residents have meaningful opportunities to influence services, shape decision-making, and hold the organisation accountable in line with the Social Housing (Regulation) Act 2023 and the Regulator of Social Housing's Tenant Satisfaction Measures (TSMs).
You’ll be a strong communicator who enjoys working with a wide range of people and communities, and you’ll feel comfortable facilitating engagement activities, workshops, and discussions both in person and online. You’ll be able to drive usage and meaningful insight using our new online resident engagement platform.
You’ll be highly organised, able to manage multiple priorities, and confident analysing feedback and turning it into practical actions that improve customer experience. Knowledge of digital engagement tools and platforms and a project management qualification or previous experience of managing projects to completion would be an advantage.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Don’t just find a job, feel it!
Customer Engagement Lead - Teddington in East Grinstead employer: RHP
As a Repairs Technician specialising in carpentry, you will join a supportive and dynamic team in Teddington, where your skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Lead - Teddington in East Grinstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RHP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RHP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Lead - Teddington in East Grinstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RHP:Your cover letter is your chance to shine! Tell us why you want to work at RHP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RHP!
How to prepare for a job interview at RHP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
