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- Tasks: Manage and investigate customer complaints, building relationships to reach resolutions.
- Company: Dynamic company in South West London focused on excellent customer service.
- Benefits: Competitive salary of £34,767, flexible working, and a supportive team environment.
- Other info: Join a team that values curiosity and accountability in a fast-paced setting.
- Why this job: Make a real difference by resolving issues and improving customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34767 - 34767 £ per year.
Location: South West London, Teddington with flexibility
Salary: £34,767 per annum
Who we're looking for:
If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communication skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Complaints Advisor - Teddington in Dorking employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Teddington in Dorking
✨Tip Number 1
Get to know the company inside out! Research their values, especially KOSMIHC, and think about how your experiences align with them. This will help you connect during interviews and show that you genuinely care about being part of the team.
✨Tip Number 2
Practice your communication skills! As a Complaints Advisor, you'll need to build relationships and resolve issues effectively. Role-play with a friend or family member to get comfortable with handling tricky situations and showing empathy.
✨Tip Number 3
Be proactive in your job search! Instead of just waiting for responses, reach out to connections in the industry or even current employees at the company. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the role and ready to make things happen. Don’t forget to apply ASAP to avoid missing out!
We think you need these skills to ace Complaints Advisor - Teddington in Dorking
Some tips for your application 🫡
Show Your Communication Skills: As a Complaints Advisor, your communication skills are key! Make sure to highlight any experience you have in resolving issues or managing complaints. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Emphasise Empathy and Problem-Solving: We want to see how you handle tricky situations. Share examples of when you've shown empathy towards customers and creatively solved problems. This will show us that you understand the importance of putting things right for our customers.
Connect with Our Values: Take a moment to reflect on our KOSMIHC values: We know our stuff, We make it happen, We care. Make sure your application reflects these values, as we’re looking for candidates who embody them in their work and interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this opportunity. Don’t wait too long, though – we might close the vacancy early if we get a lot of responses!
How to prepare for a job interview at RHP
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the company's services and values. Familiarise yourself with common customer complaints and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully resolved issues by understanding the customer's perspective. This will highlight your communication skills and your commitment to great customer service.
✨Be Solution-Oriented
Prepare to discuss specific situations where you've creatively solved problems. Think of instances where you identified a root cause and implemented a solution. This aligns perfectly with the role's requirement to drive innovative solutions and resolve issues quickly.
✨Connect with KOSMIHC Values
Reflect on the company's KOSMIHC values and be ready to discuss how you embody these in your work. Prepare anecdotes that illustrate how you 'make it happen' and 'care' about customer service. This will help you stand out as a candidate who truly fits the company culture.