At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dynamic team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 £ per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Derry employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community while developing your skills in a dynamic environment. We are committed to nurturing talent and ensuring our employees feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. Highlight your communication skills and experience in fast-paced environments, as these are key for the position.
✨Tip Number 3
Show off your numeracy skills! Be ready to discuss how you've effectively managed debts or arrears in previous roles. Use specific examples to demonstrate your ability to handle financial matters with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and connecting with our KOSMIHC values.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Derry
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of communication, make sure your application reflects your stellar communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and colleagues alike.
Highlight Relevant Experience:We want to see your experience in administrative roles or debt collection. Be sure to mention any previous work that relates to managing arrears or handling customer queries, as this will show us you're a great fit for the Collections Officer position.
Be Numbers Savvy:As you'll be dealing with financial matters, it's important to showcase your numeracy skills. Include examples of how you've successfully managed financial tasks or resolved discrepancies in past roles to prove you're up to the challenge.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as this will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about situations where you resolved conflicts or provided excellent customer service, as these stories will highlight your ability to connect with others.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numbers and data handling. You might be asked to solve a quick problem or explain how you’ve managed financial records in previous roles. Practising some basic calculations beforehand can help you feel more confident during the interview.
✨Align with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to discuss how your personal values align with these principles, and think of specific examples from your past experiences that demonstrate these qualities in action.
