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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and regular site visits to engage with the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 39092 - 39092 £ per year.
Location: Ham Close/Teddington
Salary: £39,092 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Neighbourhood Lead - Ham Close - Teddington in Chiddingfold employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Chiddingfold
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing complex customer cases. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about how you've handled ASB or supported vulnerable residents, as this will demonstrate your capability and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Chiddingfold
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges in the past, especially in housing-related roles. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect our KOSMIHC values. Show us how you know your stuff, make things happen, and genuinely care about supporting customers.
Be Authentic: When writing your application, let your personality shine through. We appreciate authentic communication, so don’t be afraid to express your passion for helping others and your commitment to delivering stellar service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Neighbourhood Lead. Brush up on your knowledge of housing services, especially around complex customer cases and ASB. Being able to discuss specific scenarios or challenges you've faced in previous roles will show that you really know your stuff.
✨Showcase Your Communication Skills
Since this role involves interacting with a diverse range of customers and colleagues, practice articulating your thoughts clearly and confidently. Think about how you can adapt your communication style to different audiences, and be ready to share examples of how you've done this in the past.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you've had to make quick decisions or manage conflicting information. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your judgement and ability to handle ambiguity effectively.
✨Connect with Our Values
Reflect on how your personal values align with the KOSMIHC values: Knowledge, Ownership, Service, Motivation, Inclusion, Honesty, and Care. Be ready to provide examples from your experience that demonstrate these values in action, showing that you’re not just a fit for the role, but also for the team culture.