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- Tasks: Assist customers with rent queries and provide administrative support.
- Company: Join a supportive team dedicated to helping customers manage their rent.
- Benefits: Competitive salary, training opportunities, and a chance to make a difference.
- Why this job: Be the first point of contact for customers and help them resolve important issues.
- Qualifications: Strong communication skills and basic IT proficiency required.
- Other info: Opportunity for career growth in a caring and dynamic environment.
The predicted salary is between 27920 - 27920 £ per year.
As part of our Rents team, you’ll use your excellent communication and customer service skills to provide resolution to customers' queries at first contact, and administration support. You’ll be the first point of contact for customer rent queries, resolving issues that prevent customers from paying their rent on time.
Responsibilities include:
- Taking payments, setting up agreements and direct debits
- Signposting customers to external agencies for support – financial and other
- Understanding of Housing Benefit and Universal Credit claims
- Proficient IT skills, including MS Excel and Word, and a willingness to learn new systems
- Experience working in a housing or performance management role
If successful in the role, you may be asked to complete a standard DBS check.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on ‘apply now’. If this role receives a high volume of applications, we may close the vacancy early. We encourage you to apply as soon as possible to avoid disappointment.
Closing date: 16 April
Rents Support Advisor - Teddington in Bushey employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rents Support Advisor - Teddington in Bushey
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you connect with our KOSMIHC values, so think about how your experiences align with them.
✨Tip Number 2
Practice your communication skills! As a Rents Support Advisor, you'll need to handle customer queries effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your IT skills during the interview. Be ready to discuss your experience with MS Excel and Word, and maybe even share how you've used these tools to solve problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Rents Support Advisor - Teddington in Bushey
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for customer queries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can resolve issues effectively.
Tailor Your Experience: We want to see how your past experiences relate to this role. If you've worked in housing or have experience with customer service, mention specific examples that showcase your ability to handle rent queries and support customers.
Highlight Your IT Proficiency: Proficient IT skills are a must! Make sure to mention your experience with MS Excel and Word, and any other systems you've used. If you're willing to learn new systems, let us know – we love a can-do attitude!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t wait too long – apply now!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Rents Support Advisor. Brush up on your knowledge of Housing Benefit and Universal Credit claims, as well as common customer queries related to rent payments. This will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where your communication made a difference, and be ready to share these stories.
✨Demonstrate IT Proficiency
Make sure you're comfortable discussing your IT skills, especially with MS Excel and Word. You might be asked to explain how you've used these tools in previous roles, so have some examples ready that highlight your ability to learn new systems quickly.
✨Connect with Their Values
Take some time to understand the KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your work.