At a Glance
- Tasks: Lead resident engagement initiatives and ensure customer voices are heard and valued.
- Company: Dynamic housing organisation committed to community engagement and improvement.
- Benefits: Hybrid working, generous leave, enhanced family leave, and a comprehensive healthcare plan.
- Other info: Join a team that values knowledge, action, and care for the community.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in housing and resident engagement, with strong digital communication skills.
The predicted salary is between 38062 - 38062 £ per year.
This is a fantastic opportunity for a Resident Engagement Lead to make a genuine impact by ensuring our customers' voices are heard, valued, and acted upon. You'll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community.
We know that flexibility matters. That's why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you'll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation.
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities.
Digital engagement expertise is a key focus, including experience driving participation and generating meaningful insights through online resident engagement platforms and digital tools.
Design, deliver, and evaluate high-quality resident engagement activities that give residents genuine opportunities to influence services and decision-making.
The ability to lead usage and meaningful insight from our online engagement platform (RHP Digital Neighbourhood) by creating fresh and relevant content.
Support organisational compliance with the Social Housing (Regulation) Act 2023 and Tenant Satisfaction Measures (TSMs).
Confident communicator able to engage with diverse communities and facilitate workshops, meetings, and engagement sessions both in person and online.
Strong ability to analyse resident feedback, identify trends, and turn insights into practical service improvements.
Highly organised, with the ability to manage multiple priorities and stakeholder relationships effectively.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
Closing date: 21st September 2026
Interview date: To be confirmed
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Resident Engagement Lead (Housing) - Teddington in Buckhurst Hill employer: RHP
At RHP, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options, generous leave policies, and a commitment to professional development, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the community. Join us in our mission to provide safe, secure homes and experience the rewarding benefits of being part of a recognised Top Employer.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Lead (Housing) - Teddington in Buckhurst Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RHP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RHP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Engagement Lead (Housing) - Teddington in Buckhurst Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RHP:Your cover letter is your chance to shine! Tell us why you want to work at RHP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RHP!
How to prepare for a job interview at RHP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
