At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible working hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Bexleyheath employer: RHP
Join our dynamic team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community by helping former tenants manage their arrears. We are committed to your development and well-being, ensuring you thrive in a role that aligns with our core values of expertise, action, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Bexleyheath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your stellar communication skills.
✨Tip Number 3
Research the company’s values and culture. When you know what they stand for, you can tailor your answers to show how you connect with their KOSMIHC values. It’ll make you stand out as a candidate who truly gets them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you care about the opportunity. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Bexleyheath
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of communication, make sure your application highlights your stellar communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and colleagues alike.
Tailor Your Experience:We want to see how your previous experience aligns with the Collections Officer role. Be specific about your administrative background and any relevant experience in managing arrears or debt collection. This will help us see why you're a great fit!
Highlight Your Numeracy Skills:As you'll be dealing with financial matters, it's crucial to showcase your numeracy skills. Mention any relevant experience where you've successfully handled numbers or financial data, as this will reassure us that you can manage the tasks effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the basics of former tenant arrears and parking charges. Brush up on relevant legislation and best practices in debt collection. This will show that you’re not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or clients in previous roles. Think about times when you resolved conflicts or provided excellent customer service. This is crucial for a Collections Officer, so be ready to demonstrate your stellar communication skills.
✨Demonstrate Your Numeracy Skills
Since the role involves managing financial information, be prepared to discuss your experience with numbers. You might even want to practice some basic calculations or scenarios related to debt collection to showcase your confidence in handling financial data.
✨Connect with KOSMIHC Values
Reflect on how your personal values align with the company's KOSMIHC values: Knowledge, Ownership, Service, Making it Happen, Integrity, Care. Prepare specific examples from your past experiences that illustrate these values in action, as this will resonate well with the interviewers.
