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- Tasks: Support vulnerable customers and manage complex cases with a focus on excellent service.
- Company: Join RHP, a leading provider of affordable homes, committed to making a difference in communities.
- Benefits: Enjoy flexible benefits, a supportive work environment, and recognition as a top employer.
- Why this job: Make a real impact while working in a diverse, inclusive culture that values your individuality.
- Qualifications: Experience in housing management and customer service, especially with vulnerable populations, is essential.
- Other info: Be prepared for home visits and multi-agency meetings; DBS check required if offered the role.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Support Advisor, you’ll deliver a superstar service by supporting vulnerable customers to sustain their tenancies. This will include maintaining strong working relationships with professional agencies, representing RHP at multi-agency meetings and providing an excellent customer support service. You’ll manage complex cases to the point of resolution quickly and brilliantly and be a great team player, looking for innovative ways to drive the highest levels of customer satisfaction.
You’ll have experience in housing management and working with vulnerable people and be able to provide amazing customer service even in difficult circumstances. You’ll also be able to travel to attend meetings, carry out home visits and accompany vulnerable customers.
When we’re hiring, we look for people who connect with our KOSMIHC values: We know our stuff, We make it happen.
If offered the role, you may be asked to complete a Standard DBS check. Closing date for applications is 6 February.
The Company Who we are Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years. We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer. Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
Connecting through difference We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Perks of the Job Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.
Customer Support Advisor employer: RHP HQ
Contact Detail:
RHP HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with RHP's KOSMIHC values. Understanding these values will help you align your responses and demonstrate how you embody them in your work, especially when discussing your experience with vulnerable customers.
✨Tip Number 2
Prepare examples of complex cases you've managed in the past. Be ready to discuss specific situations where you provided excellent customer service under challenging circumstances, as this will showcase your problem-solving skills.
✨Tip Number 3
Research the local boroughs RHP operates in. Having knowledge about the communities and challenges faced by residents in Richmond, Hounslow, Kingston, Ealing, and Hillingdon will show your commitment and understanding of the role.
✨Tip Number 4
Network with current or former employees of RHP if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Advisor position. Tailor your application to highlight your relevant experience in housing management and working with vulnerable people.
Showcase Your Values: Familiarise yourself with RHP's KOSMIHC values. In your application, demonstrate how your personal values align with theirs, particularly in terms of customer service and teamwork.
Highlight Relevant Experience: Provide specific examples from your past roles that showcase your ability to manage complex cases and deliver excellent customer support, especially in challenging situations. Use metrics or outcomes where possible to illustrate your impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at RHP HQ
✨Understand the KOSMIHC Values
Familiarise yourself with RHP's KOSMIHC values: Know our stuff, Make it happen. Be prepared to discuss how your experiences align with these values and demonstrate your commitment to providing excellent customer service.
✨Showcase Your Experience
Highlight your previous experience in housing management and working with vulnerable individuals. Prepare specific examples of how you've successfully managed complex cases and provided support in challenging situations.
✨Demonstrate Teamwork Skills
As a Customer Support Advisor, being a great team player is essential. Be ready to share examples of how you've collaborated with colleagues or external agencies to achieve positive outcomes for customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face in the role, focusing on your approach to resolution and customer satisfaction.
