At a Glance
- Tasks: Help customers with their homeownership queries and provide stellar service daily.
- Company: Join RHP, a leading provider of affordable homes in London since 2000.
- Benefits: Enjoy flexible benefits, a supportive work environment, and opportunities for personal growth.
- Other info: This is a maternity cover role until December 2025, with full training provided.
- Why this job: Be part of a passionate team dedicated to making a positive impact in the community.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Location: Teddington
MATERNITY COVER UNTIL DECEMBER 2025
We’re looking for a Customer Services Advisor to resolve customer enquiries in our Homeowner Team efficiently by providing support and advice. A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.
You’ll be digitally savvy with customer service experience and ideally leasehold or housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
If this sounds like you, click on ‘apply now’. Closing date for applications is 26 January.
Who we are
Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer. Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice.
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.
Customer Services Advisor (Homeownership services) in Slough employer: RHP HQ
RHP is an exceptional employer located in Teddington, dedicated to providing a supportive and inclusive work environment. With a strong focus on employee well-being, we offer a flexible Life Matters benefits package and opportunities for personal growth, ensuring that our team members feel valued and empowered. Join us in our mission to deliver outstanding service while enjoying the recognition of being part of a top-rated workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Homeownership services) in Slough
✨Tip Number 1
Familiarise yourself with RHP's KOSMIHC values. Understanding these values will help you align your responses during any interviews or discussions, showcasing that you are a good cultural fit for the team.
✨Tip Number 2
Research common customer service scenarios related to homeownership. Being prepared with examples of how you would handle specific situations can demonstrate your proactive approach and problem-solving skills.
✨Tip Number 3
Network with current or former employees of RHP on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Services Advisor role, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions to ask during the interview about the training provided for leasehold or housing knowledge. This shows your eagerness to learn and adapt, which is crucial for the role.
We think you need these skills to ace Customer Services Advisor (Homeownership services) in Slough
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous customer service experience you have, especially in housing or leasehold environments. Use specific examples to demonstrate your ability to resolve customer enquiries effectively.
Align with Company Values:Familiarise yourself with RHP's KOSMIHC values. In your application, reflect on how you embody these values in your work ethic and approach to customer service. This will show that you are a good cultural fit for the company.
Proofread Your Application:Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RHP HQ
✨Understand the Company Values
Familiarise yourself with RHP's KOSMIHC values: Knowledge, Ownership, Service, Make it happen, Integrity, Humility, and Connection. Be prepared to discuss how your personal values align with these during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues efficiently and went above and beyond to help customers.
✨Demonstrate Digital Savviness
Since the role requires being digitally savvy, be ready to discuss any relevant technology or software you've used in previous roles. Mention how you adapt to new tools quickly and how this can benefit the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
