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- Tasks: Lead customer service efforts, resolving complaints and ensuring timely repairs.
- Company: RHP provides affordable homes and aims to be a top service provider in the UK.
- Benefits: Enjoy flexible benefits, a supportive work environment, and opportunities for growth.
- Why this job: Join a passionate team dedicated to excellent service and making a real impact in the community.
- Qualifications: Experience in customer service and complaint resolution is essential.
- Other info: Embrace diversity and be part of a company recognised as an excellent employer.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As Customer Experience Manager in RHP Home, you’ll oversee the complaint performance of our repairs contract, making sure we’re able to resolve any issue that our customers raise. You’ll live and breathe customer service and do all you can to deliver to the highest possible level.
No two days will be the same in this role, as you’ll do whatever is necessary to keep our customers happy and make sure their homes are repaired as quickly as possible. You’ll resolve complaints appropriately and make sure we follow up on these quickly by arranging works and appointments.
You’ll be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships.
You’ll have experience in resolving customer complaints and the ability to work with stakeholders effectively. Your relationship building skills and outstanding ability to communicate across a diverse range of customers, colleagues and partners will mean that you can make sure we deliver excellent repairs to all of our customers and keep our homes in top condition.
When we\’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
You can find a full description of our values here
Feel a connection? If this sounds like you, click apply now!
Closing date for applications is 28 November
The Company
Who we are
Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
Connecting through difference
We embrace and understand the value diversity brings – it can only make us better and stronger.That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Perks of the Job
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.
Carol
“I started at RHP as a caretaker at Barnes. In July this year, the opportunity came up for a part-time senior caretaker role. I was a supervisor at my other job, so I already had a good idea of what it involved.\”
Fola
Fola
“I joined RHP in November 2014 as a Finance Assistant. I’ve always wanted to progress, however after getting to the final stages of my ACCA exams, I knew I had more knowledge than I needed for my current role and was very eager to apply my new set of skills in a higher role.\”
John
John
“I started at RHP back in 2013. My first role was within the repairs team as a repairs scheduler, which involved dealing with all of our customers repairs booking them and taking ownership until completion.\”
Emily
Emily
“I joined RHP in January 2016 as an apprentice in Co-op Homes. I was placed on the maintenance team where I mainly helped deal with customer queries. When I finished my apprenticeship, I decided getting a job in Co-op Homes would be great for my progression.\”
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Customer Experience Manager (RHP Home) employer: RHP HQ
Contact Detail:
RHP HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager (RHP Home)
✨Tip Number 1
Familiarise yourself with RHP's KOSMIHC values. Understanding these values will help you align your approach to customer service and demonstrate that you embody the principles they cherish, making you a more attractive candidate.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer complaints in the past. Be ready to discuss specific situations where your actions led to positive outcomes for customers.
✨Tip Number 3
Research the latest trends in customer experience management, particularly in the housing sector. Being knowledgeable about innovative practices can set you apart and show your commitment to improving customer satisfaction.
✨Tip Number 4
Network with current or former employees of RHP if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Experience Manager (RHP Home)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Manager position. Understand the key responsibilities and required skills, such as complaint resolution and relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and complaint management. Use specific examples that demonstrate your ability to resolve issues and build relationships with customers and stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with RHP's KOSMIHC values. Share personal anecdotes that showcase your problem-solving skills and innovative approaches to improving customer experiences.
Showcase Communication Skills: In both your CV and cover letter, emphasise your superb communication skills. Provide examples of how you've effectively communicated with diverse groups and resolved complaints, as this is crucial for the role.
How to prepare for a job interview at RHP HQ
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to resolve customer complaints in the past, demonstrating that you truly care about customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved complex issues. Highlight your ability to think on your feet and come up with innovative solutions that not only address the problem but also improve the overall customer experience.
✨Emphasise Communication and Relationship Building
Since this role requires strong communication skills, be ready to talk about how you've built relationships with customers and stakeholders. Use examples that showcase your ability to connect with diverse individuals and influence positive outcomes.
✨Align with Company Values
Familiarise yourself with RHP's KOSMIHC values and think about how your personal values align with them. Be prepared to discuss how you embody these principles in your work, particularly in terms of knowledge, action, and commitment to service excellence.