Technology Manager in Teddington

Alongside a competitive salary, we offer a great range of benefits including:

• Payment of double your contributions added to your pension - up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health Level 5 healthcare plan
• Generous annual wellbeing allowance

We’re looking for a Technology Manager to lead the delivery of reliable, secure and high performing technology services that support our organisational objectives. You will be responsible for creating, implementing and maintaining technology strategies and roadmaps, ensuring services are effectively integrated across the organisation and meet customer requirements for availability, reliability and performance.

You will take responsibility for the day to day management of the technology function, ensuring strong service performance and continuous improvement. This includes managing budgets, forecasting and commercial processes, overseeing supplier relationships and licensing, and ensuring compliance with relevant legislation including data protection and security requirements.

You’ll have a strong background in technology operations and team leadership. You will bring experience of managing budgets and suppliers, delivering service improvements and supporting technology-enabled change. With a strong knowledge of cyber security frameworks, cloud and enterprise technologies and a commitment to customer-focused service delivery, you will be a collaborative leader who develops teams, builds strong relationships and delivers practical, effective solutions.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen

In the role you’ll:

• Create, lead and implement a Technology strategy and relevant roadmaps to support the company objectives and organisational needs.
• Ensure the availability, reliability and integrity of the technology service and that service availability meets customer requirements and are well integrated across the organisation.
• Ensure effective performance management and support team members through coaching and mentoring.
• Undertake a continuing programme of personal development, maintaining professional knowledge and understanding of current best practice.
• Ensure commercial processes and the team budget are managed effectively including forecasting, budget setting and monitoring.
• Report and present metrics on performance of IT function including monitoring internal customer satisfaction with technology services, striving for continuous improvement in services provided.
• Ensure an effective cyber security strategy and roadmap is in place with regular audits, assessments and testing.
• Collaborate with other specialists to evaluate new technology offerings for integration with the organisation.
• Lead on top-level relationships and negotiations with hardware and software suppliers, ensuring probity in all dealings with technology suppliers including managing licensing agreements.
• Ensure a clear architecture roadmap is created in line with company objectives.
• Lead and support broader organisational change programmes requiring technology delivery and release and upgrade maintenance cycles of all technology services within the organisation to ensure minimal disruption.
• Provide expert technology advice and support to senior leaders and managers, including the formulation and implementation of policies and projects.
• Ensure full compliance with all relevant technology and security legislation, especially the Data Protection Act.

We’re looking for someone with experience of:

• ITIL or CoBIT certified (or equivalent) with knowledge of cyber frameworks (NCSC, CIS Controls, ISO 27001) and Cloud platforms (Azure, AWS), including hybrid environments, networking, security, connectivity and identity/access management.
• Leading multi-disciplinary technology teams across infrastructure, applications, service desk, cyber and data.
• Managing technology budgets, forecasting, cost optimisation, and procurement, and managing outsourced providers and complex vendor relationships.
• Proven track record of delivering large-scale technology transformation programmes.
• Showing a strong belief in customer satisfaction and business benefit driven solutions.
• Educated to degree level or qualified by equivalent experience, with previous public sector or Housing Association senior leadership experience.

The key behaviours we expect in the role include:

• Role modelling our values: We know our stuff / We make it happen / We care.
• Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
• Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
• Working in a methodical way with excellent accuracy and attention to detail.
• Taking ownership and being tenacious to make things happen.
• Building trust by doing what you say you will.
• Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
• The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.