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- Tasks: Resolve customer queries across multiple channels and ensure efficient resource allocation.
- Company: Dynamic organisation focused on delivering exceptional customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Join a team that values innovation and customer satisfaction while making a real difference.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Collaborative environment with a focus on personal development and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Resolve customer queries effectively, owning queries from start to finish across all channels: phone, email, webchat, webform, face to face and social media within service level agreements.
Support customers to access our services online.
Triage all jobs raised in line with contractual scope to define and allocate the correct service level agreements.
Ensure that booked appointments are met by monitoring daily work volumes and ensuring efficient use of resources, recording completed tasks appropriately within service level agreements.
Ensure operatives have the ability to perform jobs to an optimum level and that they are aware of their schedules.
Ensure all operative activity, including out of hours jobs and downtime, is processed within calendars and that returned or rejected tasks are reallocated.
Ensure that all tasks for operatives and subcontractors (emergency, urgent and routine) are allocated with an agreed appointment.
Work collaboratively with other teams to address and resolve job related issues such as missed appointments, escalating to an appropriate supervisor where appropriate.
Ensure that start times, finish times, completion notes, worksheets and completion photos are recorded when completing jobs.
Report on and analyse operative performance data in order to identify problems and develop and implement innovative and new ways of working that put our customers at the heart of our services and drive performance.
Connect with how you’ll do it
We’re looking for someone with experience of:
- Delivering first-class customer service, preferably in repairs.
- Investigating, evaluating and responding to situations quickly.
- Confident use of IT systems including Word, Excel, PowerPoint, databases and email.
The key behaviours we expect in the role include:
- Role modelling our values: we know our stuff / we make it happen / we care.
- Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
- Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
- Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.
- Communicating clearly, concisely and thoughtfully both verbally and in writing.
- Working in an organised, methodical way with excellent accuracy and attention to detail.
- Making wise decisions and solving problems without overcomplicating things, understanding the needs of customers and the different tenures.
- Championing collaborative working across the organisation.
- Building trust by doing what you say you will.
- Holding your hands up if you make a mistake and quickly re-focus to put things right.
- Seizing opportunities by being brave and stepping outside of your comfort zone.
- Demonstrating a good understanding of GDPR and data requests.
Resource Scheduler in Teddington employer: RHP Group
Contact Detail:
RHP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Scheduler in Teddington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, try role-playing different scenarios with a friend. This will help you feel more confident and ready to tackle any query that comes your way.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus in landing that job!
We think you need these skills to ace Resource Scheduler in Teddington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and resource scheduling. We want to see how your skills align with our values and the specific requirements of the Resource Scheduler role.
Showcase Your IT Skills: Since we’re looking for someone who’s digitally savvy, don’t forget to mention your proficiency with IT systems like Word, Excel, and databases. Give examples of how you’ve used these tools to improve efficiency or solve problems in previous roles.
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language and structure your thoughts logically. We appreciate applicants who can communicate effectively, as this is key in our customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at RHP Group
✨Know Your Stuff
Make sure you brush up on the company's values and how they align with your own. Be ready to share examples of how you've delivered first-class customer service in the past, especially in repairs. This will show that you understand what it takes to excel in the role.
✨Master the Tech
Familiarise yourself with common IT systems like Word, Excel, and databases. During the interview, be prepared to discuss how you've used these tools to improve efficiency or solve problems. Being digitally savvy is key, so don’t shy away from showcasing your skills!
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it's through phone, email, or face-to-face, demonstrate your ability to adapt your communication style to different audiences. Use specific examples to illustrate how you've successfully navigated diverse customer interactions.
✨Show Collaborative Spirit
Highlight your experience working collaboratively with teams to resolve issues. Share instances where you’ve championed teamwork to address missed appointments or other challenges. This will show that you can build trust and work effectively across the organisation.
