At a Glance
- Tasks: Lead a team to deliver exceptional repair services and ensure customer satisfaction.
- Company: Inclusive organisation focused on customer experience and team development.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Embrace diversity and foster a culture of collaboration and continuous learning.
- Why this job: Make a real difference in customer service while leading a dynamic team.
- Qualifications: Experience in customer service and team supervision in a fast-paced environment.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for an inspirational and inclusive Contracts Supervisor to monitor and develop a team of multi-skilled technicians, suppliers, and contractors to ensure our customers receive a stellar service every time. You’ll make sure the team are equipped to identify and resolve repairs cases quickly, keeping our customers happy at all stages of a repair.
You’ll need experience of working in a similar role and be able to hit the ground running. Obsessed with the customer experience, you’ll drive a customer-centric culture in your team. You’ll have experience of supervising a team in a busy customer demand-led environment, with the ability to make brilliant decisions and act quickly when things aren’t right, whilst also keeping an eye on our budget. Excellent communication skills are essential as you’ll need to build collaborative relationships inside and outside of the organisation.
We’re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings. If successful for the role, you may be asked to complete an Enhanced DBS check.
In your role you’ll:
- Lead your team’s performance through regular one-to-ones, coaching, and reviews.
- Work in partnership with other teams to assess operational priorities.
- Record the flow of work through the scheduling system and implement strategies for meeting demand to improve service delivery.
- Analyse and report on the capacity and performance of the day-to-day repairs system in order to identify problems and develop and implement innovative and new ways of working.
- Monitor performance of the service including number of jobs attended and identifying trends and patterns for Board reporting.
- Order materials promptly, accurately and within budget.
- When sourcing materials look for the best rates to ensure value for money.
- Carry out regular site visits and inspections; sign off contractors' work and raise quality and complaints issues with other teams as appropriate.
- Assist with the collation of statistical returns, ensuring all data is accurate.
- Investigate complaints in consultation with other teams and prepare detailed reports for management as required.
- Ensure relevant tenancy, property risk and any corporate building information is shared to appropriate people before they attend site.
- Be a great team player and do what it takes to keep the business moving forward.
We’re looking for someone with:
- NVQ Level 3 or equivalent experience in either Customer Service, managing Housing or corporate repairs.
- Experience of supervising a team.
- Experience of scheduling work in a busy customer demand-led environment.
- Experience of managing a budget.
The key behaviours we expect in the role include:
- Role modelling our values: We know our stuff / We make it happen / We care.
- Communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
- Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.
- Creating an environment that supports continuous learning, develops high-performing teams, and delivers high levels of engagement.
- Championing collaborative working across the organisation.
- Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer service experience.
- Effectively planning and prioritising by focusing on the things that will make the biggest difference.
- Making wise decisions and solving problems without overcomplicating things.
- Building trust by doing what you say you will.
- Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
- The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.
Repairs Contracts Supervisor in Teddington employer: RHP Group
Join us as a Repairs Contracts Supervisor and be part of a dynamic team that prioritises customer satisfaction and inclusivity. We offer a supportive work culture that fosters continuous learning and development, ensuring you have the tools and resources to excel in your role. With a commitment to embracing diversity and celebrating unique perspectives, we provide an environment where every employee can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Contracts Supervisor in Teddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can demonstrate that you embody those in your work. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Repairs Contracts Supervisor in Teddington
Some tips for your application 🫡
Show Your Customer Obsession:Make sure to highlight your passion for customer service in your application. We want to see how you've gone above and beyond to ensure customers are happy, so share specific examples that demonstrate your commitment to a stellar customer experience.
Tailor Your Experience:When detailing your previous roles, focus on your supervisory experience and any work in busy, demand-led environments. We’re looking for someone who can hit the ground running, so make it clear how your background aligns with what we need.
Be Authentic:We value inclusivity and authenticity, so let your personality shine through in your application. Share your unique perspective and how you embrace differences in your team – it’s all about creating a supportive environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at RHP Group
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and customer service. Familiarise yourself with common issues that arise in a busy environment and think about how you would handle them. This will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your ability to inspire and manage a diverse group effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with a friend or family member. Focus on adapting your style to different audiences, just like you would with customers and colleagues.
✨Embrace Inclusivity
Be prepared to discuss how you promote an inclusive culture within a team. Think of examples where you've celebrated diversity or encouraged contributions from all team members. This will highlight your alignment with the company's values and your commitment to creating a supportive environment.
