At a Glance
- Tasks: Lead a team to maximise rental income and improve arrears recovery strategies.
- Company: Join a dynamic organisation focused on social housing and community support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to work with diverse communities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and data analysis in a customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
Develop, implement, and continuously improve effective arrears prevention and recovery strategies to maximise rental income. Monitor income performance, including current and former tenant arrears, trends, and risks, providing regular performance updates against key performance indicators (KPIs). Take proactive and timely action where performance targets are not being met. Oversee arrears collection systems and the rents call queue, resolving operational issues as they arise.
Lead, motivate, and manage the income team through regular catchups, performance reviews, and ongoing guidance to deliver high collection performance. Set individual and team performance targets, carry out appraisals, and support continuous professional development. Identify training and coaching needs to support staff development and improve service delivery.
Review case management and call quality, identifying risks and areas for improvement to ensure high standards of customer service and first contact resolution. Work closely with internal teams including Housing Management, Finance, Repairs, and Customer Services to resolve tenancy and repairs issues affecting rental income. Build effective relationships with external partners such as local authorities, support services, and welfare agencies to reduce arrears and prevent homelessness.
Represent the organisation at external meetings and forums relating to income collection, welfare, and housing issues. Review rent and income-related policies and procedures, ensuring compliance with regulatory standards, legislation, and best practice within social housing. Review and authorise requests for tenancy changes, rent adjustments, and other income-related administrative actions. Conduct complaint investigations and prepare responses in line with organisational standards and timescales. Ensure services are delivered in a customer-focused, fair, and consistent manner. Carry out any other duties as required to support the delivery of excellent services to residents and the wider organisation.
We’re looking for someone with experience of managing staff; leading and motivating teams to deliver excellent customer service outcomes and performance targets in a comparable environment such as sales, rent, or income collection. Strong use of data performance metrics, and KPIs to analyse performance, identify trends, and drive service improvements. Experience of using CRM systems (or equivalent), digital platforms. Knowledge of Social housing possession proceedings/legislation.
The key behaviours we expect in the role include: Role modelling our values: We know our stuff / We make it happen / We care. Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective. Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues. Demonstrating great people skills to build confident, collaborative relationships. Effectively planning and prioritising by focusing on the things that will make the biggest difference and building trust by doing what you say you will. Taking personal accountability for ensuring RHP Group remains a great place to work. Being self-motivated and able to work without close supervision by working in an organised, methodical way with excellent attention to detail. Providing your team with regular high-quality feedback and using coaching to bring the best out of people. Being confident and assertive in dealing with challenging behaviour and situations. Showing great judgement when faced with ambiguous, complex or conflicting information by making wise decisions and solving problems without overcomplicating things.
Rents Manager in Teddington employer: RHP Group
At RHP, we pride ourselves on being an exceptional employer, offering a supportive work culture that champions employee wellbeing and growth. With a competitive salary and a comprehensive benefits package, including enhanced family leave and a generous annual wellbeing allowance, we empower our team to thrive while making a meaningful impact in the community. Located in a vibrant area, our commitment to inclusivity and continuous improvement ensures that every employee has the opportunity to contribute to shaping services and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Rents Manager in Teddington
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at RHP Group!
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We think you need these skills to ace Rents Manager in Teddington
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at RHP Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to RHP Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at RHP Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to RHP Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at RHP Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with RHP Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at RHP Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact RHP Group and how you would contribute to adapting HR strategies.
