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- Tasks: Manage customer interactions and oversee payment processes for a leading housing organisation.
- Company: A top housing organisation in Teddington with a focus on customer service.
- Benefits: Opportunity to make a positive impact and work in a supportive team environment.
- Why this job: Join a dynamic team and enhance the customer experience in housing support.
- Qualifications: Administrative experience and strong communication skills required.
- Other info: Ideal for energetic individuals looking to grow in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing organization in Teddington is seeking a dedicated customer service representative to manage customer interactions and payment processes. This role involves overseeing the customer mailbox, managing rent calls, and supporting tenancy sign-ups.
The ideal candidate will have administrative experience, a solid understanding of Housing Benefit, and excellent communication skills. This position offers a chance to contribute positively to the customer experience while being an energetic team player.
Rent Support & Arrears Specialist in Teddington employer: RHP Group
Contact Detail:
RHP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Support & Arrears Specialist in Teddington
✨Tip Number 1
Get to know the company! Research the housing organisation in Teddington and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in contributing to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since this role involves managing customer interactions, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your administrative skills! Be ready to discuss your previous experience in administration and how it relates to managing rent calls and overseeing customer mailboxes. Use specific examples to highlight your organisational abilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Rent Support & Arrears Specialist in Teddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills align with the role of a Rent Support & Arrears Specialist, so don’t be shy about showcasing your understanding of Housing Benefit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can enhance the customer experience. We love seeing enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing customer interactions. Avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at RHP Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit and the specific processes involved in rent support. Familiarise yourself with common customer queries and how to handle them effectively, as this will show your understanding of the role.
✨Showcase Your Communication Skills
During the interview, be prepared to demonstrate your excellent communication skills. Practice answering questions clearly and concisely, and think about examples from your past experience where you've successfully managed customer interactions.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might have to handle a difficult customer or manage a rent call. Think about how you would approach these situations calmly and professionally, showcasing your problem-solving abilities.
✨Highlight Team Spirit
Since the job requires being an energetic team player, come prepared with examples of how you've worked well in a team before. Share stories that illustrate your collaborative spirit and how you contribute positively to a team environment.
