FIXED TERM CONTRACT UP TO 12 MONTHS MATERNITY COVER
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Pension contribution doubled up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Who we’re looking for
We're looking for someone to lead our approach to performance reporting, business intelligence and assurance, translating complex data into meaningful insight that supports decision-making at every level of the organisation.
You’ll work closely with business leaders to understand the story behind the numbers, ensuring our KPIs provide meaningful measures of success and identifying the drivers, risks and opportunities influencing performance.
You’ll be comfortable discussing performance challenges with operational leaders, presenting strategic insight to the Executive Team and Board, and leading the development of robust reporting and BI solutions.
We're looking for someone with significant experience of performance management and business intelligence, strong analytical and stakeholder management skills, and a track record of turning data into actionable insight. You’ll understand how to develop performance frameworks, challenge assumptions, influence decision-making and help the organisation focus on the outcomes that matter most.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
Connect with what you’ll do
In the role you’ll:
- Lead the Performance & BI team to produce accurate, clear and insightful monthly performance scorecard packs, providing timely insight to the Leadership Team, Executive Team, RHP Committees and the Board.
- Partner with stakeholders to translate business needs into reporting solutions and oversee testing, release, scheduling, access and ongoing maintenance
- Maintain and develop the Performance and Assurance Framework, ensuring the right levels of governance have the right information to make decisions.
- Act as a gatekeeper for all KPI definitions ensuring measures remain coherent and robust.
- Present performance insights to the Executive Committee and provide Board reporting on strategic performance and escalations.
- Advise business leads and service owners on appropriate targets based on benchmarking or prior performance and develop appropriate target phasing.
- Lead stakeholders in the submission of the annual Statistical Data Return, ensuring accuracy and adherence to published regulatory standards.
- Support Executive colleagues where services are challenged, shaping assurance reports, allowing for oversight and escalation.
- Lead the team to maintain rigorous audit trails and evidence, respond to internal and external audit requests, and assist with inspections.
- Present thoughtful analysis and insight using Power BI and other tools, developing coherent narratives, including key driver and trend analysis.
- Be a subject matter expert on the Regulator’s Tenant Satisfaction Measures, be accountable for complying with the standards, and lead this submission with integrity.
- Identify data quality, categorisation, modelling, transformation and storage issues and influence data owners to improve these in line with requirements.
- Drive adoption through training and self-service enablement.
Connect with how you’ll do it
We’re looking for someone with experience of:
- Leading, coaching and mentoring colleagues.
- Working in the Housing sector or other regulated environments, including regulatory environments.
- Designing and embedding performance and KPI frameworks, with the ability to establish clear definitions, governance, and organisational alignment.
- Translating strategic objectives into meaningful, outcome-focused metrics, advising senior stakeholders on how success should be defined and measured.
- Using research, survey design, and statistical methods, using Power BI and other BI areas including ETL design and data warehouse concepts, analytics, and reporting.
The key behaviours we expect in the role include:
- Role modelling our values: We know our stuff / We make it happen / We care
- Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
- Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
- Taking pride in being organised, prioritising tasks to meet deadlines.
- Being self-motivated, able to work within project and team-based environments and able to work without close supervision.
- Being a great team player and doing what it takes to keep the business moving forward.
- Working in a methodical way with excellent accuracy and attention to detail.
- Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
- The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.
