At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a forward-thinking organisation that values innovation and teamwork.
- Benefits: Enjoy 29 days leave, enhanced family leave, and a generous wellbeing allowance.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
- Alongside a competitive salary, we offer a great range of benefits including:
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
As the IT Service Delivery Analyst, you’ll provide first and second-line IT support to colleagues across the organization, delivering high quality technical assistance and ensuring a positive customer experience.
You’ll have a strong technical background, excellent communication skills and a customer-focused approach to resolving IT issues.
You will diagnose, troubleshoot and resolve hardware, software, and network issues, ensuring all service requests are logged, tracked, and resolved within agreed service level agreements.
You will also perform routine maintenance and support tasks and assist with testing and deployment of new IT systems and technologies.
You will have previous experience in an IT support role, with strong analytical and problem-solving skills, and a good understanding of IT support processes and best practice.
You’ll be highly organised, with excellent attention to detail, effective time management skills and the ability to manage competing priorities while delivering excellent customer service.
- Values
- When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
Responsibilities
- Provide first and second-line IT support to end-users within the organisation.
- Respond to IT service requests in a timely manner and escalate issues where necessary.
- Troubleshoot and resolve IT-related issues, including hardware, software, and network problems.
- Provide technical assistance to end-users with software applications, operating systems, and mobile devices.
- Ensure that all IT service requests are logged, tracked, and resolved within agreed service level agreements.
- Identify, analyse, and resolve IT-related incidents and problems.
- Perform routine maintenance and support tasks, including system backups, software updates, and hardware upgrades.
- Assist in the testing and deployment of new IT systems and technologies.
- Maintain accurate and up-to-date documentation of IT service requests, incidents, and problems.
- Provide end-user training and support on IT-related topics.
Qualifications
We’re looking for someone with experience of
- Previous experience in IT support or a related field
- Excellent customer service and communication skills
- Strong analytical and problem-solving skills
- Good knowledge of IT support processes and technologies, including Windows operating systems, Microsoft Office applications, mobile devices, and network infrastructure
- Ability to work independently and in a team environment.
- Strong attention to detail and time management skills
It’d blow us away if you had
- Experience with ITIL or similar frameworks
- Certification in IT support (e. g., Comp TIA A+, Network+, Security+)
- Experience with Microsoft 365 or Azure support
- Key Behaviours
- Role model our values of We Know our stuff/We Make it happen/We care
- Take ownership, show resilience, and deliver high-quality solutions with sound technical judgement.
- Think strategically, considering the wider technology landscape, dependencies, and the long-term impact of all service delivery decisions.
- Act with integrity, build trusted relationships and collaborate effectively across Technology and the wider business.
- Stay organised, adaptable, and curious, continually looking for ways to improve our IT capability.
- Deliver on commitments, resolve issues proactively and communicate confidently with both technical and non-technical audiences.
- Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.
- #J-18808-Ljbffr
IT Service Delivery Analyst in Teddington employer: RHP Group
At RHP, we pride ourselves on being an exceptional employer, offering a supportive work culture that champions employee wellbeing and growth. With a competitive salary and a comprehensive benefits package, including enhanced family leave and a generous annual wellbeing allowance, we empower our team to thrive while making a meaningful impact in the community. Located in a vibrant area, our commitment to inclusivity and continuous improvement ensures that every employee has the opportunity to contribute to shaping services and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst in Teddington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RHP Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RHP Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RHP Group!
✨Direct Apply to RHP Group
Let's not forget to apply directly through the RHP Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst in Teddington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RHP Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RHP Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RHP Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
