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For Companies At a Glance
- Tasks: Resolve customer queries and manage bookings across various channels.
- Company: Leading service organisation in Teddington with a strong customer focus.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and proficiency in IT systems.
- Other info: Fast-paced environment with a focus on communication and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
A leading service organization in Teddington is seeking a Customer Service Representative to resolve customer queries across all channels including phone, email, and social media. You will manage bookings, support customers in accessing online services, and analyze operative performance data.
Ideal candidates have experience in customer service, particularly in repairs, and are proficient in IT systems. This role emphasizes effective communication, organization, and customer-focused problem solving.
Customer-First Resource Scheduler & Operations Coordinator in Teddington employer: RHP Group
Contact Detail:
RHP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-First Resource Scheduler & Operations Coordinator in Teddington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer-First Resource Scheduler & Operations Coordinator in Teddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in repairs. We want to see how you've resolved queries and supported customers in the past!
Show Off Your IT Skills: Since proficiency in IT systems is key for this role, don’t forget to mention any relevant software or tools you’ve used. We love seeing candidates who are tech-savvy!
Communicate Clearly: Effective communication is a must! When writing your application, keep it clear and concise. We appreciate candidates who can express their thoughts well, just like you would with a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at RHP Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around resolving queries and managing bookings. Be ready to share specific examples from your past experience that highlight your problem-solving skills and how you’ve effectively communicated with customers.
✨Familiarise Yourself with IT Systems
Since the role requires proficiency in IT systems, make sure you’re comfortable discussing any relevant software or tools you've used. If you can, research the specific systems the organisation uses and be prepared to explain how you would leverage them to enhance customer service.
✨Demonstrate Your Organisational Skills
This position emphasises organisation, so think of ways to showcase your ability to manage multiple tasks efficiently. Prepare to discuss how you prioritise your workload and ensure that customer needs are met promptly, even when things get busy.
✨Showcase Your Communication Style
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to demonstrate your commitment to understanding and addressing customer needs.
