Location: South-west London (Teddington) with flexibility
Salary per annum: £35,140.00 per annum
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Pension payments doubled by us, up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.
By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.
By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
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Customer Experience Advisor in Teddington employer: RHP Group
At RHP, we pride ourselves on being an exceptional employer, offering a supportive work culture that champions employee wellbeing and growth. With a competitive salary and a comprehensive benefits package, including enhanced family leave and a generous annual wellbeing allowance, we empower our team to thrive while making a meaningful impact in the community. Located in a vibrant area, our commitment to inclusivity and continuous improvement ensures that every employee has the opportunity to contribute to shaping services and enhancing customer experiences.
