At a Glance
- Tasks: Help customers resolve rent issues and maintain tenancies with your problem-solving skills.
- Company: Join a supportive team in South-West London focused on positive outcomes.
- Benefits: Enjoy hybrid working, generous leave, and enhanced family support.
- Other info: Embrace a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in debt recovery and managing sensitive customer situations required.
The predicted salary is between 35764 - 35764 £ per year.
South-West London, Teddington – Hybrid Working
£35,764 per annum
Permanent, Full Time
What we offer:
- Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)
- Pension payments doubled by us - up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for:
As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible. You’ll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group.
You’ll need experience of:
- Preparing legal documentation and representing cases at court possession proceedings.
- Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors.
- Debt recovery across a range of housing tenure types.
- A good understanding of welfare benefits.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
Don’t just find a job, feel it!
Complex Income Recovery Officer in Teddington employer: RHP Group
At RHP, we pride ourselves on being an exceptional employer, offering a supportive work culture that champions employee wellbeing and growth. With a competitive salary and a comprehensive benefits package, including enhanced family leave and a generous annual wellbeing allowance, we empower our team to thrive while making a meaningful impact in the community. Located in a vibrant area, our commitment to inclusivity and continuous improvement ensures that every employee has the opportunity to contribute to shaping services and enhancing customer experiences.
