At a Glance
- Tasks: Manage customer cases and ensure a safe, supportive environment for residents.
- Company: Join a dedicated Housing Services team focused on community well-being.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to connect with diverse communities.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing case management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues. Due to the nature of the role an Enhanced DBS will be required on appointment.
In your role you'll:
- Mainly be based at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood.
- Carry out regular estate and block inspections, identifying and resolving issues promptly working collaboratively with our caretaking, repairs and planned maintenance teams.
- Ensure compliance with tenancy conditions, Ham Close estate regulations (as set out in the Estate Management contract and Lease with our development partner) and organisational policies.
- Proactively manage the Ham Close Neighbourhood and other housing areas in Ham.
Neighbourhood Lead employer: RHP Group
As a leading employer in the housing services sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Working primarily at Ham Close, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits, including flexible working arrangements and ongoing training. Join us to be part of a dedicated team that values collaboration and strives to deliver exceptional service to our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Lead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Housing Services team and their values. This will help you tailor your responses and show that you're genuinely interested in being part of the Ham Close Neighbourhood.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers and colleagues, it’s crucial to demonstrate your ability to adapt your style. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples from your past experience where you managed complex cases or resolved conflicts. This will highlight your judgement and ability to handle ambiguity effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Ham Close.
We think you need these skills to ace Neighbourhood Lead
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in managing housing-related cases. We want to see how you've tackled complex situations like ASB or tenancy breaches, so don’t hold back on those examples!
Tailor Your Application:Take a moment to tailor your application to the Neighbourhood Lead role. Use the job description as a guide and sprinkle in relevant keywords that match our needs. It shows us you’ve done your homework!
Be Authentic:When writing your application, let your personality shine through! We value authentic communication, so don’t be afraid to express your passion for supporting residents and working collaboratively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RHP Group
✨Know Your Neighbourhood
Familiarise yourself with the Ham Close area and its community. Understand the specific challenges and needs of leaseholders, tenants, and freeholders. This will help you demonstrate your commitment to delivering stellar service and show that you’re ready to tackle complex customer cases.
✨Showcase Your Experience
Prepare examples from your past roles where you've managed housing-related cases, especially those involving ASB or safeguarding. Be ready to discuss how you resolved conflicts and supported vulnerable residents, as this will highlight your relevant experience and judgement in handling complex situations.
✨Communicate Authentically
Practice adapting your communication style to suit different audiences. Whether you're speaking with a tenant or a colleague, showing that you can connect authentically will be key. Think about how you can convey your passion for inclusive behaviour and effective communication during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think through potential situations you might encounter in the role, such as dealing with conflicting information or managing a difficult case. Practising your responses will help you feel more confident and articulate during the interview.
