Voids Manager in London

We’re looking for a Voids Manager to oversee the day to day delivery of our voids operations and to drive performance. You’ll ensure that void properties are inspected, repaired, and prepared efficiently for re-let, meeting quality, timescale, and compliance targets. You’ll monitor and analyse voids performance metrics and key performance indicators, identifying opportunities for continuous improvement to reduce turnaround times. A key part of the role will be ensuring compliance with void specific contracts, health and safety regulations and safeguarding requirements across the voids service. You’ll also manage budgets, resource allocation and financial controls relating to voids operations. You’ll oversee the performance of approved contractors and suppliers, ensuring they deliver high quality work and provide value for money.

You’ll have experience of managing a voids service or similar housing property turnaround function, including supervising teams. You’ll also have experience in ensuring compliance with health and safety and regulatory requirements in property maintenance, managing multiple contractors or technicians in a busy operational setting, and driving performance improvements.

Connect with what you’ll do:

• Monitor and prioritise void inspections and turnaround times to consistently meet or exceed targets.
• Manage and analyse voids performance metrics and KPIs, identifying opportunities for continuous improvement to reduce turnaround times.
• Develop and assist with the embedding of improvements to the voids processes including consideration of effective and efficient delivery models for void works.
• Collaborate closely with repairs, customer service, and other teams to maintain a seamless voids process and deliver a high-performing, customer-focused service.
• Implement and maintain compliance with void-specific contracts, health and safety regulations, and safeguarding policies within the voids team.
• Manage budgets, resource allocation, and financial controls related to voids operations, ensuring cost-effectiveness.
• Ensure the use of approved contractors and suppliers, monitoring their performance and value for money.
• Prepare and present regular reports on voids performance, challenges, and opportunities to senior management.
• Support training, development, and mentoring of the team to build capability, motivation, and a customer-focused culture.
• Keep relevant policies and procedures up to date to reflect operational and regulatory changes.

Connect with how you’ll do it:

• Managing a voids service or similar housing property turnaround function, including supervising teams.
• Driving performance improvements and managing multiple contractors or technicians in a busy operational setting.
• Ensuring compliance with health and safety and regulatory requirements in property maintenance.

It’d blow us away if you had:

• Experience with void inspection processes and use of inspection technology or software.
• Strong background in social housing or property management environments.

The key behaviours we expect in the role include:

• Role modelling our values: We know our stuff / We make it happen / We care.
• Communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
• Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
• Taking pride in being organised, prioritising tasks to meet deadlines.
• Making wise decisions and solving problems without overcomplicating things.
• Demonstrating great interpersonal skills to build confident, collaborative working relationships.
• Taking ownership and being tenacious to make things happen.
• Analysing financial information and effectively managing a budget.
• Acting quickly when things just aren’t right.
• Creating an environment that supports continuous learning, develops high-performing teams and delivers high levels of engagement.
• The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.