Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic housing team to deliver exceptional customer service and manage tenancy issues.
- Company: Join RHP Group, a forward-thinking organisation committed to community welfare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and team leadership is essential.
- Other info: Embrace a culture of inclusivity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Housing Manager role at RHP Group
This range is provided by RHP Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from RHP Group
Responsibilities
- Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations
- Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.
- Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.
- To be responsible for authorizing expenditure up to delegated and ensure it is value for money
- Represent RHP at multi-agency meetings, supporting the assessment of customers
- Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services
- Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.
- Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.
- Regularly review and implement effective housing policies and procedures
- Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training
- Create an environment where there is strong employee engagement, and we remain a great place to work
- Deputise for the Head of Housing Services and cover for the Customer Contact Manager.
Connect with how you’ll do it
We’re looking for someone with experience of:
- Managing a team that delivers exceptional standards of customer service.
- Housing management, managing vulnerable customers, and safeguarding adults.
- Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits
The key behaviours we expect in the role include:
- Role modelling our values: We know our stuff / We make it happen / We care
- Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.
- Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
- The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.
- Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.
- Taking pride in being organised so you can work with pace and deliver your promises on time.
- Making wise decisions and solving problems without overcomplicating things
- Remaining curious, always looking for ways to improve the customer experience.
- Taking ownership and being tenacious to make things happen.
- Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Customer Service
- Industries
#J-18808-Ljbffr
Housing Manager employer: RHP Group
Contact Detail:
RHP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RHP Group and understanding their values. Think about how your experience aligns with their mission and be ready to share specific examples of how you've delivered exceptional customer service in the past.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your thoughts clearly and showcasing your problem-solving skills, especially in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at RHP Group.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management and customer service, and show us how you embody our values. This will help you stand out from the crowd!
Showcase Your Team Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've managed performance, coached team members, and created a positive work environment. This is key for us!
Be Authentic: When writing your application, let your personality shine through! We value authentic communication, so don’t be afraid to express your passion for housing management and your commitment to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RHP Group
✨Know Your Stuff
Make sure you brush up on housing management principles and relevant legislation. Familiarise yourself with RHP Group's values and how they align with your own experiences. This will help you demonstrate that you truly understand the role and can lead the team effectively.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team in the past, especially in delivering exceptional customer service. Be ready to discuss specific situations where you’ve coached team members or resolved conflicts, as this will highlight your leadership abilities.
✨Communicate Authentically
Practice articulating your thoughts clearly and passionately. Think about how you can adapt your communication style to different audiences, whether it’s colleagues, customers, or external agencies. This will show that you can connect with diverse groups effectively.
✨Be Ready to Problem-Solve
Anticipate questions about how you would handle challenging situations, such as managing anti-social behaviour or dealing with complaints. Prepare to discuss your thought process and decision-making skills, showcasing your ability to simplify complex issues and find practical solutions.