At a Glance
- Tasks: Help customers resolve rent issues and maintain tenancies with your problem-solving skills.
- Company: Join a supportive team in South-West London focused on positive outcomes.
- Benefits: Enjoy hybrid working, generous leave, and enhanced family support.
- Other info: Embrace a culture that values knowledge, action, and customer connection.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in legal documentation, debt recovery, and managing sensitive situations.
The predicted salary is between 35764 - 35764 £ per year.
South-West London, Teddington – Hybrid Working
£35,764 per annum
Permanent, Full Time
What we offer:
- Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)
- Pension payments doubled by us - up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for:
As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible. You’ll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group.
You’ll need experience of:
- Preparing legal documentation and representing cases at court possession proceedings.
- Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors.
- Debt recovery across a range of housing tenure types.
- A good understanding of welfare benefits.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
Don’t just find a job, feel it!
Complex Income Recovery Officer in Teddington employer: RHP Group
As a leading housing organization in Teddington, we pride ourselves on being an excellent employer that values community impact and employee development. Our collaborative work culture fosters innovation and growth, providing ample opportunities for professional advancement while ensuring our team is equipped to make a real difference in preventing homelessness. With a strong commitment to employee well-being and a focus on enhancing service quality, we offer a rewarding environment for those passionate about social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Income Recovery Officer in Teddington
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by RHP Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like RHP Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at RHP Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at RHP Group. Apply directly through us to stand out!
We think you need these skills to ace Complex Income Recovery Officer in Teddington
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of RHP Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Complex Income Recovery Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at RHP Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of RHP Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
