Purpose of the Role To conduct high-quality, in-person property viewings and tenant check-ins across the portfolio, ensuring every prospective and new tenant experiences a well-organised, professional first impression of the property and the business. This role exists to deliver well-prepared, well-attended viewings that convert interest into applications, stage and move marketing kits so every void room is show-ready, conduct smooth, professional tenant check-ins on move-in day, and maintain a strong, qualified applicant pipeline to support high occupancy. Ultimately, this role is responsible for turning interest into occupancy through excellent in-person delivery. Key Responsibilities Viewing Delivery (primary responsibility) * Conduct viewings in person across the portfolio, working to a scheduled diary * Confirm appointments ahead of time and follow up to reduce no-shows * Ensure every viewing property is presented well and show-ready before arrival * Provide applicants with relevant information on the property, houseshare and tenancy terms during the visit * Give confident, accurate answers to applicant questions on-site Marketing Kit Staging & Void Room Prep * Collect, stage and move marketing kits between void rooms ahead of each viewing * Ensure void rooms are presentable and consistent with brand standards * Flag any condition issues found in void rooms during staging visits Tenant Check-Ins * Conduct move-in check-ins with new tenants, in person * Talk new tenants through house rules, facilities and key information on arrival * Ensure a smooth, positive handover on move-in day * Support check-outs and inventories as required Applicant Qualification * Ask the right questions to assess suitability, in person and prior to booking a viewing * Filter out unsuitable applicants early * Maintain clear records of applicant status Pipeline Management * Maintain a clear and organised applicant pipeline * Follow up with warm leads and interested applicants after viewings * Re-engage previous enquiries where appropriate Enquiry Handling (supporting task, not primary focus) * Respond to incoming enquiries (SpareRoom, email, phone) where needed to book in viewings * Log and track enquiries in the CRM Systems & Admin * Keep CRM, trackers and systems up to date following each viewing and check-in * Track viewing and check-in performance metrics * Any other reasonable business requests Working Pattern This is a field-based role: most of the working week is spent travelling between properties to conduct viewings and check-ins. It is fully on-site and in-person, with no work from home. Own transport is required to travel between properties within the Reading area (15-mile radius), and some evening and weekend availability is needed to accommodate applicant and tenant schedules. What This Role Does Not Cover This role is not primarily a phone or enquiry-handling position: enquiry response supports viewing bookings, but it is not the main output. It does not include closing deals or making final tenancy decisions, managing tenant relationships after move-in, onboarding documentation or compliance, or maintenance and operational issues. It is not a desk-based, remote or hybrid role, and it does not extend to marketing strategy: the role uses existing channels and materials only. This role feeds the pipeline through in-person delivery; it does not manage the full tenant journey. What Success Looks Like Viewing Delivery: Viewings are well-organised, well-attended and well-presented, with reduced no-show rates and properties consistently show-ready ahead of each visit. Check-In Quality: New tenants receive a smooth, professional move-in experience, with check-ins completed accurately and on time. Marketing Kit & Presentation: Kits are staged and moved correctly and on schedule, and void rooms are consistently presentable. Quality of Applicants: Strong filtering reduces time spent on unsuitable applicants and improves the match between applicants and properties. Pipeline Strength: A consistent flow of qualified applicants is maintained, supported by a strong follow-up process that increases conversion opportunities. Behavioural Indicators: A confident, professional in-person manner; highly organised and reliable with a travel-based schedule; persistent with follow-ups; detail-oriented, especially around property presentation; and positive, professional and engaging face-to-face
Lettings & Viewings Coordinator in Wargrave
