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For Companies At a Glance
- Tasks: Monitor repairs and rental income while delivering top-notch customer service.
- Company: Join the Rhondda Cynon Taf County Borough Council's Social Letting Agency Team.
- Benefits: Full-time role with a competitive salary and valuable experience.
- Why this job: Make a difference in your community while gaining essential administrative skills.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
- Other info: Temporary position until March 2026 with opportunities for Welsh speakers.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Rents and Repairs Assistant role at Rhondda Cynon Taf County Borough Council
Overview
An exciting opportunity has arisen for a highly motivated individual to become part of the Social Letting Agency Team in RCT. This is a full-time role working 37 hours per week and is based in Ty Sardis, Pontypridd. The position is temporary and funded until 31 March 2026.
Responsibilities
- Monitor repairs and rental income for a small but busy team.
- Deliver excellent customer service to contract holders and professionals involved.
- Work confidently with contractors and internal partners.
- Use IT systems, with the ability to learn new systems.
- Support safeguarding responsibilities, including an enhanced disclosure and barring service check.
Qualifications & Details
Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council. The Council values diversity in its workforce and is committed to ensuring that no unlawful discrimination occurs. The successful applicant for this role will also be subject to an enhanced disclosure and barring service check.
As part of the Council’s longer term objectives in relation to the Welsh language, a guaranteed interview scheme for Welsh-speakers of Level 3 and above is offered. If you meet the essential criteria identified in the person specification and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.
Contact: Diane Bettie, Homefinder and Accommodation Manager, 07385 086787.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Government Administration
In view of the large number of Application Forms currently being submitted, individual applications are not acknowledged. Consequently, if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion.
If you are an Armed Forces member (Service Leavers, Veterans or Reservists) who meets the essential criteria of the person specification, you will be offered an interview.
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Rents and Repairs Assistant employer: Rhondda Cynon Taf County Borough Council
Contact Detail:
Rhondda Cynon Taf County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rents and Repairs Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Rhondda Cynon Taf County Borough Council. A friendly chat can open doors and give you insider info about the Rents and Repairs Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that confidence is key, so rehearse your answers and maybe even do a mock interview with a mate!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with IT systems that might be used in the role. If you can demonstrate your ability to learn new systems quickly, you'll definitely stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you're a Welsh-speaker, make sure to highlight that – it could give you a leg up in the selection process!
We think you need these skills to ace Rents and Repairs Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Rents and Repairs Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key for this role, be sure to include examples of how you've provided top-notch service in the past. We love to see candidates who understand the importance of keeping contract holders happy!
Be Clear and Concise: When filling out your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rhondda Cynon Taf County Borough Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Rents and Repairs Assistant. Familiarise yourself with monitoring repairs and rental income, as well as delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since the job involves using IT systems, be prepared to discuss your experience with technology. If you've used similar systems before, mention them! If not, express your willingness to learn new software quickly. This shows adaptability, which is key for this position.
✨Demonstrate Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share how you handled difficult situations or resolved issues effectively. This will highlight your ability to work with contract holders and professionals, which is crucial for the role.
✨Understand Safeguarding Responsibilities
Since safeguarding is a core responsibility, it’s important to show that you take this seriously. Brush up on what safeguarding means in the context of this role and be prepared to discuss how you would approach these responsibilities. This will demonstrate your commitment to protecting vulnerable individuals.
