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For Companies At a Glance
- Tasks: Monitor repairs and rental income while delivering top-notch customer service.
- Company: Join the Rhondda Cynon Taf County Borough Council's Social Letting Agency Team.
- Benefits: Full-time role with a competitive salary and valuable experience.
- Why this job: Make a difference in your community while gaining essential administrative skills.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
- Other info: Temporary position until March 2026 with opportunities for Welsh speakers.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
An exciting opportunity has arisen for a highly motivated individual to become part of the Social Letting Agency Team in RCT. This is a full-time role working 37 hours per week and is based in Ty Sardis, Pontypridd.
This document is also available in Welsh.
The Social Letting Agency offer landlords a full property management service for the duration of their lease, including repairs, maintenance and a guaranteed income.
This position is temporary and funded until 31st March 2026.
The Rents and Repairs Assistant will be part of a small but busy team, monitoring the repairs and rental income.
As part of the team, you will need to deliver an excellent customer service to contract holder, along with professionals we become involved with.
You will need to be confident working with our contractors and internal partners.
You will need to be fully competent in using IT systems, with the ability to learn new systems.
If you would like to find out more about the role or about the Social Letting Agency Services, then please contact Diane Bettie, Homefinder and Accommodation Manager on 07385 086787.
Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.
In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.
The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.
An application submitted for this post in Welsh will not be treated less favourably than an application made in English.
As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.
In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.
In support of the Council’s voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.
Responsibilities
- Deliver excellent customer service to contract holders and professionals involved with the Social Letting Agency services.
- Be confident working with contractors and internal partners.
- Be fully competent in using IT systems, with the ability to learn new systems.
Qualifications / Requirements
- Fully competent in using IT systems with the ability to learn new systems.
- Confident when working with contractors and internal partners.
Other information
The content has been refined to remove irrelevant postings and ensure a clear focus on the role, responsibilities and requirements.
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Rents and Repairs Assistant employer: Rhondda Cynon Taf County Borough Council
Contact Detail:
Rhondda Cynon Taf County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rents and Repairs Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Rhondda Cynon Taf County Borough Council. A friendly chat can open doors and give you insider info about the Rents and Repairs Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that confidence is key, so rehearse your answers and maybe even do a mock interview with a mate!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with IT systems that might be used in the role. If you can demonstrate your ability to learn new systems quickly, you'll definitely stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you're a Welsh-speaker, make sure to highlight that – it could give you a leg up in the selection process!
We think you need these skills to ace Rents and Repairs Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Rents and Repairs Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key for this role, be sure to include examples of how you've provided top-notch service in the past. We love to see candidates who understand the importance of keeping contract holders happy!
Be Clear and Concise: When filling out your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rhondda Cynon Taf County Borough Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Rents and Repairs Assistant. Familiarise yourself with monitoring repairs and rental income, as well as delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since the job involves using IT systems, be prepared to discuss your experience with technology. If you've used similar systems before, mention them! If not, express your willingness to learn new software quickly. This shows adaptability, which is key for this position.
✨Demonstrate Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share how you handled difficult situations or resolved issues effectively. This will highlight your ability to work with contract holders and professionals, which is crucial for the role.
✨Understand Safeguarding Responsibilities
Since safeguarding is a core responsibility, it’s important to show that you take this seriously. Brush up on what safeguarding means in the context of this role and be prepared to discuss how you would approach these responsibilities. This will demonstrate your commitment to protecting vulnerable individuals.
