At a Glance
- Tasks: Welcome visitors and support the management team at a vibrant learning centre.
- Company: Join a community-focused council dedicated to diversity and inclusion.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Guaranteed interviews for Welsh speakers and care-experienced leavers.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Welsh language skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
The Arts Service is looking for an enthusiastic and welcoming Casual Duty Manager to work at Gartholwg Lifelong Learning Centre in Church Village. You will be expected to welcome visitors, support the Centre Manager and Front of House Manager with the running of its programmes, and ensure a high level of customer care at all times. Conversing and greeting customers in Welsh is essential for this post.
Duties:
- Act as manager in charge of the centre in the absence of the Centre Manager.
- Secure the stock and money at the end of each shift.
- Support with day-to-day enquiries, including Pro‑Venue requests.
- Work daytime, evenings and occasional weekends as required.
Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council. The successful applicant will also be subject to an enhanced disclosure and barring service check.
Equality, Diversity and Inclusion:
The Council values diversity in its workforce and is committed to ensuring that no unlawful discrimination occurs on the grounds of age, sex, race, disability, sexual orientation, gender identity, religion or belief, pregnancy or maternity. Staff networks include the Allies Network, a Disability and Carers Network and the Perthyn LGBTQ+ Network. An application submitted for this post in Welsh will not be treated less favourably than an application made in English. As part of the Council’s longer‑term objectives in relation to the Welsh language, a guaranteed interview scheme is in place for Welsh‑speakers of Level 3 and above who meet the essential criteria. Care‑experienced leavers are also offered a guaranteed interview under the Council’s informed programme, enabling them to access employment, education and volunteering opportunities.
Casual Duty Managers employer: Rhondda Cynon Taf County Borough Council
The Arts Service at Gartholwg Lifelong Learning Centre is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and community engagement. With a commitment to employee growth, the Centre provides opportunities for Welsh speakers and care-experienced individuals, ensuring a supportive environment where staff can thrive while delivering outstanding customer care. Join us in making a meaningful impact in Church Village, where your contributions are valued and celebrated.
Contact Details:
Rhondda Cynon Taf County Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Managers
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Rhondda Cynon Taf County Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Rhondda Cynon Taf County Borough Council and let us see your personality shine through!
We think you need these skills to ace Casual Duty Managers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Rhondda Cynon Taf County Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Rhondda Cynon Taf County Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Rhondda Cynon Taf County Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Rhondda Cynon Taf County Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Rhondda Cynon Taf County Borough Council will surely appreciate.
