At a Glance
- Tasks: Deliver exceptional concierge services and manage daily operations for residents and guests.
- Company: Join Rhodium, a unique player in London's luxury property management market.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Work closely with a supportive team in a prestigious setting.
- Why this job: Be an ambassador for luxury living and build lasting relationships with residents.
- Qualifications: Previous hospitality experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
The Role
Day Concierge
4 days on 4 days off, 07:00 - 19:00
The Day Concierge will focus on the day-to-day residents and guests of The Broadway delivering duties to an exceptional standard.
They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered.
They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.
They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.
Alongside the Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach.
You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results.
You will be an ambassador for the brand and the development.
- The Candidate
- Excellent quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
- Work very closely with the Duty Manager with the implementation of SOP manuals, policies, and procedures.
- Work closely with the Duty Manager daily, providing resilience and cover for each other
- Develop strong relationships with residents
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Requirements
- Previous hospitality experience as a concierge within London prime, residential schemes.
- Must have excellent communication skills and customer service skills.
- Must be service driven, understand the importance of going the 'extra mile'.
- Good knowledge of Central London and surrounding local area.
- High standard of written and spoken English, additional language skills beneficial.
- Must be assertive, show initiative and have a very keen eye for detail.
- Ability to work independently as well as to build and develop positive working relationships with residents and the team.
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
- Eligible to work in the UK.
- About Rhodium
Rhodium was established to solely focus on the new build super prime residential market in London.
Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes.
Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.
Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre.
Discretion, integrity and transparency transcends through our entire organisation.
We truly believe there is no other company that can match our desire and intent to perform at this level.
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Day Concierge in London employer: Rhodium RH-45-
Rhodium is an exceptional employer, offering a unique opportunity to work in the prestigious super prime residential market of London. With a strong focus on employee growth and a commitment to delivering unparalleled customer service, our team enjoys a supportive work culture that values professionalism and integrity. The fixed-term contract for the Day Concierge role provides a chance to engage with ultra-high net worth individuals while being part of a company that prioritises excellence and bespoke service.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rhodium RH-45-. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rhodium RH-45-
Don't be shy about reaching out to Rhodium RH-45- directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rhodium RH-45- and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rhodium RH-45-
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
