At a Glance
- Tasks: Deliver exceptional customer service and support throughout the customer journey.
- Company: Join a growing electrical wholesale business in Manchester.
- Benefits: Competitive salary, bonus opportunities, and a supportive team environment.
- Other info: Monday to Friday hours with great career growth potential.
- Why this job: Make a real difference by exceeding customer expectations every day.
- Qualifications: Strong communication skills and experience in customer service, especially in electrical wholesale.
Ref: JP1794 Vacancy: Customer Service Industry: Electrical Wholesale Locaton: Manchester
Do you have experience in the electrical wholesales industry?
We are recruiting for a customer service advisor for our client in the Manchester area.
As a Customer Service Advisor you will
- Exceed customers’ expectations and keep customer service standards maintained
- Handle inbound telephone calls and e-mails from customers
- Support all aspects of the customer journey from product queries, advice and aftersales care
- Take ownership of any general issues, finding suitable solutions for customers
- Providing prompt, efficient and consistent information and communication
- Build a strong relationship with the team and customers.
- The ideal candidate will have
- Great spoken and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service
- The ability to problem solve quickly and take ownership comfortably
- Confident, resilient and assertive decision-making skills
- Great MS Office skills
- Customer Service experience
- Experience in an electrical wholesale business is essential Hours of work Monday - Friday 8am - 5pm
- Salary depending on experience £30-36k plus bonus
This is a great opportunity to join a growing business.
If you feel that you have the right skills for this opportunity, please send your CV ASAP.
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector.
We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates.
For further information and contact details, please visit our website
Customer Service Executive in Salford employer: Rhodium Consulting
Join a thriving team at a well-established Electrical Wholesaler in Aldershot, where your leadership can truly make an impact. We offer a supportive work culture that values employee growth, with opportunities for professional development and a competitive benefits package including a company car, health insurance, and generous holiday allowance. This is not just a job; it's a chance to drive success and elevate your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rhodium Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rhodium Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rhodium Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Rhodium Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rhodium Consulting!
How to prepare for a job interview at Rhodium Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
