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- Tasks: Lead daily operations and drive sales across our coffee shops.
- Company: Award-winning independent coffee chain with a community focus.
- Benefits: Competitive salary, company pension, and employee discounts.
- Why this job: Make a real impact in a growing business and evolving industry.
- Qualifications: Experience in retail management and strong leadership skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Rhode Island Coffee is an award-winning, independent chain of 8 coffee shops in the North West. We are passionate about great coffee, outstanding customer service and creating welcoming, cosy spaces at the heart of the communities we serve.
As we continue to grow, we are looking for an experienced and driven Operations Manager to play a key role in the next chapter of our story.
About the Role
This is a full-time, on-site and hands-on position based in the North West, United Kingdom. The role is ideal for someone who thrives in a fast-paced retail or hospitality environment and is passionate about operational excellence, people development and commercial performance.
You will oversee day-to-day operations and be responsible for ensuring our stores operate efficiently, profitably and in line with company standards, working closely with store managers to provide leadership, coaching and strategic direction while maintaining a strong focus on sales performance, customer experience and compliance.
What You’ll Be Doing:
- Maximising sales and ensuring sound financial management across all stores
- Reviewing sales lines, removing unprofitable products and introducing new opportunities
- Setting and monitoring sales and labour targets using key performance metrics
- Coaching, developing and supporting store managers to deliver consistently high standards
- Overseeing stock control processes and reporting
- Ensuring full compliance with health and safety requirements
- Managing and supporting new store openings
- Ensuring all stores comply with company policies and operational guidelines
- Working closely with Senior Leadership team and Head of Coffee
What We’re Looking For:
- Operational or senior management experience in a fast-paced retail environment (hospitality / QSR experience preferred)
- Management skills with the ability to motivate and mentor teams
- Excellent project management, problem-solving and organisational abilities
- Financial and business acumen
- Confidence in data analysis, performance metrics and reporting tools
- A strategic, proactive management style
- Excellent customer service and quality standards focus
- Strong IT & techstack skills, including Microsoft Office and EPOS systems
- Strong interpersonal, communication and organisational skills
- Resilience and adaptability to maintain high standards and meet the needs of a dynamic and evolving business
Why Join Us?
This is an exciting opportunity to make a real impact within a growing business and exciting, evolving industry. You will help to shape the future of our operations.
Interested? We’d love to hear from you.
Operations Manager in Manchester employer: Rhode Island Coffee
Contact Detail:
Rhode Island Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the coffee and hospitality industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rhode Island Coffee and understanding their values and operations. Tailor your answers to show how your experience aligns with their mission of outstanding customer service and operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved performance in previous roles. This will demonstrate that you're the right fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rhode Island Coffee.
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your operational or senior management experience in fast-paced environments, and don’t forget to showcase your people development skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about coffee and how your background aligns with our mission at Rhode Island Coffee. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales and improve operational efficiency. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Rhode Island Coffee
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your financial acumen. Brush up on key performance metrics and be ready to discuss how you've maximised sales or improved profitability in previous roles. Bring specific examples that showcase your ability to analyse data and make informed decisions.
✨Showcase Your Leadership Style
This role requires strong management skills, so be prepared to talk about your leadership approach. Think of instances where you've successfully coached or developed team members. Highlight your ability to motivate others and maintain high standards, especially in a fast-paced environment.
✨Understand the Company Culture
Rhode Island Coffee values outstanding customer service and community engagement. Research their brand and think about how your personal values align with theirs. Be ready to share how you would contribute to creating welcoming spaces and enhancing customer experiences in their shops.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenarios related to operational challenges, such as managing stock control or ensuring compliance with health and safety regulations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
