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- Tasks: Provide exceptional support and assistance to customers in a hybrid role.
- Company: Join RHM Telecommunications, a leader in customer service-driven telecom solutions.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic telecommunications company.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
RHM Telecommunications Ltd, established in 1992, provides businesses across the UK with cutting-edge telephone systems, calls and lines, mobiles, and internet access. As a privately owned company, we pride ourselves on delivering a customer service-driven approach backed by a dedicated and accountable team. With high-level accreditations as a Gamma Platinum and Zyxel Silver Partner, RHM ensures reliable support and service for our clients. We specialize in assisting businesses in optimizing their telecommunications systems, often identifying opportunities for cost reduction and improvement.
We are seeking a part-time Customer Service Centre Advisor to provide exceptional support and assistance to our customers. This hybrid role is based in Gloucester but offers flexibility for some remote work. Day-to-day responsibilities include:
- Resolving customer inquiries
- Ensuring customer satisfaction
- Managing customer accounts
- Maintaining a high level of professionalism in all interactions
You will serve as a key point of contact for addressing and enhancing customer experiences.
Requirements:
- Proficiency in Customer Service and providing Customer Support
- Commitment to delivering excellent Customer Satisfaction and positive Customer Experience
- Ability to work independently and collaboratively in a hybrid work environment
- Familiarity with telecommunications, internet services, or related fields is desirable
- Proficient in using customer management systems or CRM tools
Evening Customer Service Centre Advisor (Part Time) employer: RHM Telecommunications Ltd
Contact Detail:
RHM Telecommunications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the telecommunications industry. You never know who might have a lead on that perfect part-time role!
✨Tip Number 2
Prepare for those interviews! Research RHM Telecommunications Ltd and understand their customer service ethos. Be ready to share how your skills can enhance customer satisfaction and improve experiences.
✨Tip Number 3
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when addressing inquiries and managing accounts during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction in your previous roles. Share specific examples that demonstrate your ability to resolve inquiries and enhance customer experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with telecommunications or any relevant tools you’ve used, as this will show us you’re genuinely interested in the role.
Be Professional Yet Approachable: While we appreciate professionalism, don’t forget to let your personality shine through! Use a friendly tone in your application to reflect the customer service-driven approach we value at RHM. We want to know you can connect with customers on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at RHM Telecommunications Ltd
✨Know Your Stuff
Make sure you brush up on RHM Telecommunications and their services. Understand their customer service approach and how they optimise telecommunications systems. This will show that you're genuinely interested in the company and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or improved customer satisfaction. This will help demonstrate your commitment to delivering excellent customer experiences.
✨Be Ready for Hybrid Work Questions
Since this role is hybrid, be prepared to discuss how you manage your time and productivity while working remotely. Share strategies that have worked for you in the past, showing that you can thrive both independently and as part of a team.
✨Familiarise Yourself with CRM Tools
If you have experience with customer management systems, be ready to talk about it! If not, do a bit of research on common CRM tools used in the industry. Showing that you're tech-savvy will give you an edge in the interview.